Technical Product Operations Manager

About Customer.io

Customer.io is trusted by over 7,500 companies, ranging from dynamic startups to established global brands, to facilitate billions of automated communications daily. Our platform empowers teams to send more intelligent, relevant emails, push notifications, in-app messages, and SMS by leveraging real-time behavioral data. We are dedicated to enabling communication that truly resonates with recipients.

About the Role

As a Technical Product Operations Manager, you will be a detail-oriented operator focused on transforming complex processes into streamlined, scalable workflows. You possess a technical curiosity, eager to master new tools and platforms, and a passion for solving operational challenges. Your communication is clear, you excel in cross-functional collaboration, and you are committed to enhancing team effectiveness. You embody a bias for action, an ownership mindset, and a genuine interest in how AI and automation can drive efficiency.

What You'll Do

• Audit, document, and enhance product, design, and documentation workflows, pinpointing bottlenecks and opportunities for scaling.
• Lead workflow modernization initiatives utilizing no-code/low-code solutions (e.g., Zapier, n8n) to boost adoption across teams.
• Act as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring impeccable data quality and consistent application.
• Consolidate and operationalize product feedback from Sales, Support, and Customer Experience, translating it into actionable insights.
• Develop and implement Slack-based automation and AI tools to address common product inquiries and reduce manual effort.
• Establish and maintain structured operational rhythms for Product Managers, including effective backlog management and planning cadences.
• Improve documentation standards and discoverability across Notion and related systems, including the systematic archiving of legacy content.
• Collaborate closely with Product, Design, and Docs leaders on cross-functional projects, strategic planning, and internal communications.
• Support product reporting and executive updates by compiling key metrics, insightful analyses, and essential operational data.

What We're Looking For

• 3+ years of experience in product operations, business operations, program management, or a comparable operational role.
• Practical experience administering tools such as Jira, Notion, Confluence, Asana, or similar platforms for workflow and documentation.
• Familiarity with product feedback tools (e.g., Enterpret, Productboard) is a strong advantage.
• Exceptional organizational skills coupled with meticulous attention to detail.
• Clear and effective written and verbal communication abilities.
• Comfort working with data—adept at extracting, organizing, and presenting information persuasively.
• Keen interest in AI tools and no-code platforms for automation; experience with Kapa.ai, Zapier, or similar is a plus.
• A proactive, self-directed individual comfortable navigating ambiguity.
• A collaborative disposition and a genuine commitment to empowering teams.

Compensation & Benefits

We champion transparency in compensation. The starting salary for the Technical Product Operations Manager role ranges from $132k-$152k USD (or equivalent in local currency), dependent on experience and market rate adjustments. Our comprehensive benefits package underscores our commitment to our team's well-being and professional growth, offering 100% coverage for medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. Additional benefits include 16 weeks of paid parental leave, unlimited PTO, stipends for remote work and wellness, and a dedicated professional development budget.

Key skills/competency

• Product Operations
• Workflow Optimization
• No-code/Low-code Automation
• Data Quality Management
• Cross-functional Collaboration
• Process Improvement
• Tool Administration (Jira, Notion, Linear)
• Product Feedback Management
• AI Tools Integration
• Documentation Management