Project Manager

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Customer.io is scaling quickly, and we’re investing in how work gets done across the company. We’re hiring a Project Manager to help deliver high-impact initiatives that improve execution, increase efficiency, and support evolving business priorities.

About The Role

Reporting to the Senior Operations Program Manager, this role sits within the Operations team and focuses on improving how we deliver work across functions. You’ll partner closely with Operations, People, and other teams to define scope, drive alignment, and ensure initiatives land with clear outcomes.

A consistent focus of this role will be automation and AI-enabled workflows. You’ll play a key role in supporting the implementation of tools and processes that reduce manual effort, scale systems, and help teams work smarter — while partnering closely with technical stakeholders rather than owning engineering work yourself.

Some things you’ll do

• Translate high-level goals into clear project scopes, success criteria, timelines, and ownership structures
• Coordinate cross-functional initiatives, managing dependencies, tradeoffs, and shifting priorities
• Partner with technical stakeholders to implement workflow, tooling, and automation improvements
• Lead the coordination of automation and AI-enabled initiatives from concept through adoption, ensuring they deliver measurable impact
• Monitor progress, communicate updates clearly, and surface risks early
• Support additional high-priority initiatives as company needs evolve

As you grow in the role, you’ll:

• Identify opportunities to improve efficiency through better process design, tooling, or automation
• Contribute to decisions around scoping, sequencing, and prioritization of initiatives
• Apply lessons learned to continuously improve execution standards across teams
• Become increasingly comfortable prototyping lightweight workflows or AI-enabled solutions to test and validate improvements before broader planning or implementation.

What we’re looking for

• 3+ years of experience in project management, business operations, or a related role (or equivalent professional experience)
• Strong project management fundamentals, with the ability to translate ambiguity into structured plans and execute them within modern workflow tools.
• Experience driving cross-functional work across multiple stakeholders with differing priorities
• Comfort working within technical environments — able to engage with engineers, understand system constraints, and translate operational needs into clear requirements
• Working knowledge of workflow automation concepts (triggers, logic, APIs, integrations) and experience implementing lightweight automation or AI-enabled tooling
• Sound judgment when navigating problems of moderate scope, including knowing when to escalate
• Clear, consistent communication skills and the ability to adapt messaging to different audiences
• Highly organized, systems-minded, and action-oriented
• Located in the United States or Canada

Nice to have:

• Experience working in a scaling tech or startup environment

You’ll be successful in this role if you

• Deliver priority initiatives with clarity, momentum, and measurable impact
• Reduce friction and improve workflows through thoughtful coordination and execution
• Become a trusted owner of cross-functional initiatives
• Proactively identify and help implement improvements to how work gets done at Customer.io

Compensation & Benefits

We believe in transparency. Starting salary for this role is $85,000 - $105,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute Zoom call with a Recruiter
• 45-minute Zoom call with the Hiring Manager
• 45-minute Homework Review Call with Team
• 30-minute Final Call with Leadership

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact jobs@customer.io.

Join us

We believe in empathy, transparency, responsibility — and yes, a little awkwardness. If you’re excited about building better systems for how work gets done, we’d love to hear from you.

Key skills/competency

• Project Management
• Workflow Automation
• AI-enabled Tooling
• Cross-functional Coordination
• Stakeholder Management
• Process Improvement
• Systems Thinking
• Technical Acumen
• Communication Skills
• Risk Management