Legal Assistant
Customer.io · United States
- Hybrid
- Full-time
- $83,500 / year
- United States
Job highlights
- Provide legal administrative support and manage workflows.
- Maintain document repositories and contract management systems.
- Assist with entity management and compliance obligations.
- Support contract review and light drafting tasks.
- Enable legal team operations and process improvements.
About the role
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Hi! I'm Dessa, Associate General Counsel here at Customer.io. We're hiring a Legal Assistant to help our growing Legal team operate at its best.
This is a role for someone who loves bringing structure to fast-moving environments — the kind of person who sees a messy folder system and genuinely wants to fix it, who gets excited about finding a better way to route a contract, and who looks at AI tools as a competitive advantage rather than a novelty. You'll work closely with Legal, Sales, RevOps, and Finance to keep core legal workflows running smoothly, while helping us push the boundaries of how a modern legal team operates.
We're a small but ambitious team, and the work you do here will have real, visible impact from day one.
What we value
- Own it — You take initiative, follow through, and hold yourself accountable. Whether it's a filing deadline or a process improvement, you don't let things fall through the cracks.
- Build, don't just maintain — You're always looking for a better way. You see process gaps as opportunities, not someone else's problem.
- Use AI like it's your job — Because it is. We expect you to actively experiment with AI tools, identify new use cases, and help us reduce manual work across the team.
- Collaborate across boundaries — You communicate clearly and work well with people outside the Legal team, whether that's RevOps, Finance, or a Sales rep who needs a contract update.
- Earn trust through the details — You're precise, consistent, and reliable. The Legal team depends on you to keep information accurate and accessible.
What you'll do
Legal Administrative Support
- Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
- Own legal calendaring across filings, renewals, and compliance obligations
- Coordinate invoice processing and vendor payments with Finance
- Manage physical mail, board prep logistics, and note-taking for key Legal meetings
Document and Knowledge Management
- Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
- Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
- Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
- Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
- Proactively identify gaps in document management and suggest improvements
Entity Management and Compliance
- Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
- Maintain compliance calendars with visibility across Finance, HR, and Legal
Contract Support and Light Drafting
- Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
- Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review
Legal Team Enablement
- Partner with the Sr. Legal Ops Manager to identify and ship process improvements
- Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager
- Act as a coordination point across Legal initiatives, keeping things organized and moving
What we're looking for
- 2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm).
- Strong organizational skills and high attention to detail — you catch things others miss.
- Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work.
- Experience managing documents, calendars, and administrative workflows at volume.
- Ability to juggle multiple workstreams and shift priorities without dropping the ball.
- Clear communication skills and comfort working cross-functionally.
- Demonstrated experience managing high-volume document systems (Google Drive, etc.) with strong discipline around structure, naming, and accessibility.
Nice-to-haves
- Experience supporting an in-house Legal team at a SaaS or tech company.
- Hands-on experience building or improving workflows through AI tools or automation.
- Familiarity with contract workflows and basic legal documents (NDAs, order forms, DPAs).
- Experience with entity management tools or corporate filings.
- Familiarity with CLM tools such as LinkSquares or similar platforms.
- Project management or paralegal training or certification.
Compensation And Benefits
We believe in transparency. The starting salary for this role is $78,000-$89,000 depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with Recruiter
- 45-minute call with Hiring Manager
- 45-minute video call with Leadership
- Take-Home Assignment + 45-minute Review Call
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Key skills/competency
- Legal Assistant
- AI Tools
- Document Management
- Contract Review
- Compliance
- Organizational Skills
- Process Improvement
- Cross-functional Collaboration
- Legal Operations
- Attention to Detail
Skills & topics
- Legal Assistant
- Legal Operations
- AI Tools
- Document Management
- Contract Management
- Compliance
- Paralegal
- Administrative Support
- SaaS
- Tech
- Google Drive
- DocuSign
- Customer.io
How to get hired
- Tailor your resume: Highlight 2+ years of legal assistant/paralegal experience and AI tool proficiency.
- Showcase AI comfort: Emphasize your proactive use of technology and automation in previous roles.
- Detail organizational skills: Provide examples of managing high-volume documents, calendars, and workflows.
- Prepare for interviews: Be ready to discuss cross-functional collaboration and process improvement ideas.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Legal Assistant position at Customer.io?
- The starting salary for the Legal Assistant role at Customer.io is between $78,000 and $89,000 annually, depending on experience and subject to market rate adjustments.
- What are the core responsibilities of a Legal Assistant at Customer.io?
- A Legal Assistant at Customer.io will handle legal administrative support, manage document and contract repositories, assist with entity management and compliance, support contract review, and enable legal team operations through process improvements and AI tool implementation.
- What kind of experience is required for the Legal Assistant role?
- The role requires at least 2 years of experience in a legal assistant, paralegal, or similar operational role. Strong organizational skills, attention to detail, and comfort with AI tools are also essential.
- Does Customer.io offer remote work for the Legal Assistant position?
- The job description implies a focus on operations and cross-functional collaboration which might suggest a preference for on-site or hybrid work, but specific details about remote work flexibility should be confirmed during the interview process. Customer.io does offer stipends for remote work.
- What is the interview process like for the Legal Assistant job at Customer.io?
- The interview process includes a 30-minute video call with a Recruiter, a 45-minute call with the Hiring Manager, a 45-minute video call with Leadership, and a take-home assignment with a 45-minute review call. Background checks and employment verifications are also conducted.
- What are the key benefits offered by Customer.io to its employees?
- Customer.io offers comprehensive benefits including 100% coverage for medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families. They also provide 16 weeks of paid parental leave, unlimited PTO, remote work and wellness stipends, and a professional development budget.
- How does Customer.io emphasize the use of AI in the Legal Assistant role?
- Customer.io actively encourages Legal Assistants to use AI tools to reduce manual work, improve document retrieval, identify non-standard contract terms, summarize provisions, and flag risks. Experimenting with new AI use cases is a key expectation.
- What kind of company culture can I expect at Customer.io?
- Customer.io values empathy, transparency, responsibility, and a willingness to collaborate. They strive for an inclusive team culture, implement bias-free hiring, and are committed to increasing inclusion and equity within the tech industry.