Portfolio Administration Associate Manager

About the Role:

The Portfolio Administration Associate Manager oversees all Portfolio Administration services across multiple client accounts, ensuring operational accuracy, timely deliverables, and superior client service. The role provides day‑to‑day leadership to associates, manages workflows, enhances processes, and supports business growth and client satisfaction.

• Manages end‑to‑end Portfolio Administration services across multiple client accounts, ensuring all deliverables meet deadlines and align with client service agreements.
• Leads, coaches, and develops team members while overseeing daily operations, onboarding, training, and continuous process improvement.
• Builds strong relationships with clients and internal teams, delivering superior service and identifying opportunities for account growth and efficiency enhancements.
• Oversees monthly billing, rent and financial reporting, and ensures timely, accurate reporting to senior leadership and stakeholders.
• Drives operational excellence by updating process playbooks, supporting account transitions, and collaborating with cross‑functional teams such as Transaction Management, FM, and Legal.

About You:

• Bachelor’s degree preferred—Business, Finance, Accounting, Commerce (B.Com), or Real Estate–related disciplines strongly valued; candidates with MBA or PGDM (Finance/Operations) will have an advantage.
• 3+ years of experience in Portfolio Administration, Lease Administration, Property Management, Shared Services, or Real Estate Operations, preferably within multinational or large enterprise environments.
• Advanced Excel and MS Office skills required (VLOOKUP, pivot tables, data validation, reporting); familiarity with lease analytics or real estate ERP tools is highly desirable.
• Strong people management skills with proven ability to lead teams, coach associates, manage performance, and drive process improvements in a high‑volume, SLA‑driven environment.
• Excellent communication, client‑handling, and stakeholder management abilities, with strong attention to detail and capability to manage multiple deadlines in a fast‑paced, global service delivery model.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Key skills/competency

• Portfolio Administration
• Lease Administration
• Client Relationship Management
• Team Leadership
• Process Improvement
• Financial Reporting
• Advanced Excel
• Real Estate Operations
• Stakeholder Management
• Data Validation