9 days ago

Onsite IT Support Specialist

Cure IT Solutions ltd

On Site
Part Time
A$80,000
Newcastle, New South Wales, Australia

Job Overview

Job TitleOnsite IT Support Specialist
Job TypePart Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered SalaryA$80,000
LocationNewcastle, New South Wales, Australia

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Job Description

About the Onsite IT Support Specialist Role

Cure IT Solutions ltd is actively seeking an Onsite IT Support Specialist to join our team across multiple locations in Australia. This role involves providing essential onsite IT support, ensuring smooth operations for end-users and infrastructure.

Scope of Work

  • IMAC/D: Install, Move, Add & Change / Decommission of IT equipment.
  • Hardware Break-Fix: Troubleshooting hardware issues and coordinating with vendors for repairs.
  • Desk Side Support: Diagnosing and resolving problems for authorized operating systems and application software on user devices.
  • Spares Management: Overseeing stock levels of IT spares at designated sites.
  • Printer Support: Providing basic health & efficiency support for printers and liaising with managed print service providers.
  • New Hire Setup: Configuring Windows, Mac, and Linux laptops/desktops for new employees.
  • Tech Refresh: Executing laptop/desktop upgrade cycles.
  • Asset Collection: Managing the collection of IT assets.
  • Device Procurement Recommendations: Assisting with asset forecasting and procurement advice.
  • Break-Fix Issues: Resolving hardware and software issues for laptops and desktops.
  • Site Support: Offering hands-on support for Server Rooms/Data Centres in collaboration with the L2 team.

Engineer Skillsets Required

  • Minimum 18 months of IT experience.
  • Proficiency in Windows 7–10, Active Directory, GPOs, MS Office 365.
  • Strong experience with PC hardware installation/troubleshooting.
  • Familiarity with enterprise antivirus solutions and helpdesk ticketing systems.
  • Competency in Mobile Device Management (iOS & Android) and enterprise encryption solutions.
  • Ability to manage Windows PC/laptops via Active Directory.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Demonstrated ability to multi-task, prioritize, and meet Service Level Agreements (SLAs).
  • Excellent communication skills, fluent in English and the local language.
  • Experience installing, upgrading, supporting, and troubleshooting Windows XP/7/8.1/10, Microsoft Office 2010, Cisco Jabber, and other authorized applications.
  • Basic knowledge of macOS to effectively support Apple users.
  • Capable of performing remedial repairs on desktops, laptops, printers, and other peripherals.
  • Adept at using diagnostic tools to troubleshoot network and workstation issues.
  • Experienced in performing general preventative maintenance on computers, laptops, and printers.

Team Allocation & Access

Three dedicated engineers will be assigned to each site. Access will be created exclusively for these engineers, authorizing only them to perform onsite work.

Key skills/competency

  • Windows OS
  • Active Directory
  • MS Office 365
  • Hardware Troubleshooting
  • Helpdesk Ticketing
  • Mobile Device Management
  • Network Troubleshooting
  • SLA Management
  • macOS Support
  • Printer Support

Tags:

Onsite IT Support Specialist
IT Support
Field Service
Hardware Troubleshooting
Software Support
Active Directory
Windows
macOS
Networking
Helpdesk
Office 365
MDM
SLA
IMAC/D
Tech Refresh
Printer Support
Asset Management
User Support
Enterprise Solutions
Data Centres

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How to Get Hired at Cure IT Solutions ltd

  • Research Cure IT Solutions ltd's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
  • Customize your resume: Tailor your Onsite IT Support Specialist resume to highlight experience in Windows, Active Directory, hardware troubleshooting, and helpdesk systems.
  • Showcase problem-solving skills: Prepare to discuss specific examples of your analytical, troubleshooting, and problem-solving abilities in technical scenarios.
  • Demonstrate communication proficiency: Emphasize your excellent communication skills and ability to interact with end-users and L2 teams effectively.
  • Understand service delivery: Highlight your experience in meeting SLAs and managing IT operations efficiently in a multi-site environment.

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