Care Navigator

@ Curana Health

About Curana Health

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults. As a national leader in value-based care, we serve senior living communities and skilled nursing facilities with a wide range of solutions including on-site primary care, Accountable Care Organizations, and Medicare Advantage Special Needs Plans.

Founded in 2021, we now support over 200,000 seniors across 1,500+ communities in 32 states with a robust team of over 1,000 clinicians and professionals.

Role Overview - Care Navigator

The Care Navigator supports Curana providers and care managers with non-clinical tasks. The ideal candidate has a strong background in medical administration, excellent communication skills, and can adapt to virtual platforms.

Essential Duties & Responsibilities

• Patient Support: Address inquiries via telephone, manage messages on the Patient Portal, and assist with scheduling follow-up appointments.
• Provider Support: Manage electronic health records, coordinate documents, facilitate provider orders, and maintain patient rosters.
• Communication Support: Answer incoming calls professionally and collaborate with the interdisciplinary care team.
• Additional tasks as assigned.

Qualifications

Required Education and Experience: High school diploma or equivalent; 1+ years in a medical office or senior living community; experience with EHR or practice management tools.

Required Skills: Strong medical terminology knowledge, ability to interpret medical records and lab results, excellent organizational skills, proficient in computer skills and virtual platforms.

Preferred: Experience with virtual triage and bilingual/multilingual communication skills.

Travel & Work Arrangement

This is a 100% remote position requiring a reliable high-speed internet connection.

Accolades

Curana Health has been recognized on Inc. magazine’s Inc. 5000 list as the 147th fastest growing privately owned company in the nation, ranking 16th in Healthcare & Medical and 21st in Texas.

Key skills/competency

• Patient Support
• Provider Coordination
• EHR Management
• Medical Administration
• Communication
• Scheduling
• Documentation
• Virtual Triage
• Organizational Skills
• Attention to Detail