Technology Support Analyst
Culture Amp
Job Overview
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Job Description
Job Overview
Join Culture Amp on our mission to make a better world of work. As a Technology Support Analyst, you will provide an exceptional support experience to our global team, ensuring everyone has the tools and support needed to create impact.
Key Responsibilities
- Provide rapid response and troubleshooting for IT incidents.
- Support access, software, and hardware needs for Campers.
- Manage IT Asset and Camper lifecycle processes.
- Support onboarding sessions and maintain office equipment.
- Collaborate with team members to enhance support processes.
About Culture Amp
Culture Amp is the world’s leading employee experience platform used by more than 25 million employees across 6,500 companies including Canva, Asana, McDonalds, and Nasdaq. With offices worldwide, we are backed by top venture capital and recognized by Forbes and Fast Company.
Key skills/competency
- IT Support
- Troubleshooting
- Customer Service
- Onboarding
- Asset Management
- Apple/MacOS
- SaaS
- Incident Management
- Collaboration
- Problem Solving
How to Get Hired at Culture Amp
- Tailor your resume: Highlight IT support and troubleshooting skills.
- Showcase customer service: Emphasize internal support experiences.
- Research Culture Amp: Understand their mission and tech culture.
- Prepare for technical questions: Brush up on Apple devices and SaaS tooling.
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