Want to get hired at CSG?

Technical Support Analyst I

CSG

HybridHybrid

Original Job Summary

Overview

Hi, I’m Aswathi, your Recruiter and guide to joining CSG! Join an elite team of IT professionals dedicated to innovative solutions for our clients.

Key Responsibilities

  • Provide Level 2 support to customers in a live production environment.
  • Troubleshoot technical issues and provide timely feedback.
  • Handle end-to-end billing, rating, and provisioning processes.
  • Utilize provisioning and order management systems for activations.
  • Support incident management and collaborate with Level 4 R&D team.
  • Perform application health checks and debug CSG product applications.
  • Work varied shifts including on-call, weeknights/weekends, and holidays.

Required Qualifications

  • 2-4 years of software industry and application support experience.
  • Degree or Diploma in IT, Computer Science, or Engineering.
  • Good knowledge of billing, rating, and telecommunications.
  • Experience with CSG products, Oracle databases, and PL/SQL.
  • Familiarity with Shell, Perl, Python, SOAP, REST, and XML.
  • Exposure to CI/CD tools such as Jenkins and automation frameworks.
  • Customer-facing skills and strong communication abilities.

Location & Work Arrangement

This role is based in Bangalore and offered as remote work.

Our Guiding Principles & Culture

CSG emphasizes Impact, Integrity, and Inspiration. Join us to help empower others and drive forward-thinking solutions.

Key skills/competency

  • Level 2 Support
  • Troubleshooting
  • Billing
  • Provisioning
  • Oracle
  • PL/SQL
  • CI/CD
  • Customer Service
  • Automation
  • Networking

How to Get Hired at CSG

🎯 Tips for Getting Hired

  • Research CSG culture: Study company mission and recent achievements.
  • Customize your resume: Highlight technical support expertise and skills.
  • Prepare for technical interviews: Review Oracle, PL/SQL, and automation.
  • Showcase communication skills: Emphasize teamwork and customer service experience.

📝 Interview Preparation Advice

Technical Preparation

Review CSG product documentation thoroughly.
Practice troubleshooting billing and network scenarios.
Study Oracle PL/SQL and related scripting.
Familiarize with CI/CD tools like Jenkins.

Behavioral Questions

Describe teamwork in IT support settings.
Explain handling challenging customer issues.
Showcase clear communication during incidents.
Illustrate adaptability in high-pressure situations.