Technical Support Analyst I
@ CSG

Hybrid
$80,000
Hybrid
Full Time
Posted 13 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @csgi.com
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Job Details

Overview

Hi, I’m Aswathi, your Recruiter and guide to joining CSG! Join an elite team of IT professionals dedicated to innovative solutions for our clients.

Key Responsibilities

  • Provide Level 2 support to customers in a live production environment.
  • Troubleshoot technical issues and provide timely feedback.
  • Handle end-to-end billing, rating, and provisioning processes.
  • Utilize provisioning and order management systems for activations.
  • Support incident management and collaborate with Level 4 R&D team.
  • Perform application health checks and debug CSG product applications.
  • Work varied shifts including on-call, weeknights/weekends, and holidays.

Required Qualifications

  • 2-4 years of software industry and application support experience.
  • Degree or Diploma in IT, Computer Science, or Engineering.
  • Good knowledge of billing, rating, and telecommunications.
  • Experience with CSG products, Oracle databases, and PL/SQL.
  • Familiarity with Shell, Perl, Python, SOAP, REST, and XML.
  • Exposure to CI/CD tools such as Jenkins and automation frameworks.
  • Customer-facing skills and strong communication abilities.

Location & Work Arrangement

This role is based in Bangalore and offered as remote work.

Our Guiding Principles & Culture

CSG emphasizes Impact, Integrity, and Inspiration. Join us to help empower others and drive forward-thinking solutions.

Key skills/competency

  • Level 2 Support
  • Troubleshooting
  • Billing
  • Provisioning
  • Oracle
  • PL/SQL
  • CI/CD
  • Customer Service
  • Automation
  • Networking
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How to Get Hired at CSG

🎯 Tips for Getting Hired

  • Research CSG culture: Study company mission and recent achievements.
  • Customize your resume: Highlight technical support expertise and skills.
  • Prepare for technical interviews: Review Oracle, PL/SQL, and automation.
  • Showcase communication skills: Emphasize teamwork and customer service experience.

📝 Interview Preparation Advice

Technical Preparation

Review CSG product documentation thoroughly.
Practice troubleshooting billing and network scenarios.
Study Oracle PL/SQL and related scripting.
Familiarize with CI/CD tools like Jenkins.

Behavioral Questions

Describe teamwork in IT support settings.
Explain handling challenging customer issues.
Showcase clear communication during incidents.
Illustrate adaptability in high-pressure situations.

Frequently Asked Questions