Operational Engineer I
CSG
Job Overview
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Job Description
About CSG
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.
This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channelling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.
The Role: Operational Engineer I
We are looking for an Operational Engineer I to join our Ascendon Core Operations (CoreOps) team. The CoreOps team is accountable for the effective operation and support of solutions delivered by the Ascendon Product Development Teams.
- Ascendon Product installation and configuration with occasional troubleshooting assistance
- You will be monitoring Ascendon solutions function and performance and suggest proactive remediation measures
- You will trouble-shoot and bug-fix Ascendon solutions
- You will automate and document Platform Engineer processes
- You will participate in a 24/7 on-call rotation
- Collaborate with colleagues in architecture and development groups
- Install, configure and upgrade third party products and open-source solutions
- Bi-weekly off-hour maintenance activities performed within the required maintenance window
What You'll Bring
We are looking for candidates who have:
- Bachelor’s degree in computer science or related field
- Minimum 2 years’ experience with development and release processes
- Familiarity with AWS or equivalent public cloud experience
- Experience configuring, managing and upgrading servers and software
- Experience with database applications (MS SQL, MySQL) and Web Services (REST, SOAP)
- Familiarity with version control, continuous integration and delivery tools (Subversion, Git, Jenkins, Artifactory or related services like Azure DevOps, Salt, AWS CodeCommit/Build/Pipelines, BitBucket or GitLab)
- Familiarity with Infrastructure as Code (Terraform)
- Familiarity with AI technologies
Who Will Thrive in This Role?
- A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect.
- A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision.
- A game changer – you dream big and push the limits of what's possible to improve for yourself and others.
- A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentoring those around you to help them grow.
- A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions.
Our Guiding Principles
- Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something; great things happen.
- Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
- Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Key skills/competency
- Cloud Operations
- AWS
- Troubleshooting
- Automation
- Database Management
- Version Control
- CI/CD
- Infrastructure as Code (IaC)
- Server Configuration
- Monitoring
How to Get Hired at CSG
- Research CSG's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight operational engineering skills, AWS, database experience, and CI/CD tools.
- Showcase problem-solving: Prepare examples demonstrating your troubleshooting, automation, and system monitoring capabilities relevant to the Operational Engineer I role.
- Understand CSG's products: Familiarize yourself with CSG's Ascendon platform and how your role supports its core operations.
- Prepare for technical and behavioral questions: Be ready to discuss your experience with IaC, cloud environments, and how you collaborate in a 24/7 support team.
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