Client Account Manager

Client Account Manager - Sophia Antipolis, France (Hybrid)

Are you passionate about delivering exceptional customer service? So are we! We are currently seeking a Client Account Manager to support our international clients in a B2B environment within the technology and internet services industry.

As a Client Account Manager, you will be the primary point of contact for our clients, assisting them with their needs and questions related to CSC's products and services. You will play a vital role in providing exceptional customer service, promptly responding to inquiries, and offering technical solutions and precise recommendations. You will work directly with major B2B clients (CAC40 / Fortune 500) and collaborate cross-functionally with internal CSC teams to ensure the security of our clients' domain name portfolios and digital assets.

If you have significant experience in customer relations across various sectors, including retail, hospitality, tourism, personal services, or restaurants, and you place customer satisfaction at the heart of your priorities, this position is for you. Our Client Account Managers are tasked with resolving client requests and issues quickly and professionally. You will benefit from comprehensive internal training, mentorship, and development opportunities. We count on you to bring your energy, motivation, and commitment to serve our clients by providing them with first-class service.

Our company is composed of caring and involved individuals working together to make a positive impact on international and regional businesses. Driven by service excellence, community engagement, and continuous improvement, at CSC, we are the “business behind the business®”. To learn more about our clients and their CSC experience, and discover our DBS division (Digital Brand Service), visit our cscdbs.com page under the Clients tab or the Customer Testimonials section!

CSC offers competitive and attractive benefits.

Your responsibilities will include:

• Customer Support: Promptly and accurately respond to client inquiries via various communication channels such as chat, phone, and email. Assist clients in managing their domain name portfolio and digital assets to protect and secure their global internet brands.
• Customer Relations: Establish and maintain strong, trusting relationships with clients by understanding their specific needs.
• Problem Solving: Resolve requests related to orders, domain names, DNS, digital certificates, digital brand management, billing, and technical issues. Ensure quick and effective solutions to maintain optimal customer satisfaction.
• Incident Management: Identify and escalate complex or unresolved issues to the appropriate teams while ensuring their follow-up and resolution in a timely manner.
• Product Mastery: Develop in-depth knowledge of our services and inform clients about industry news and developments.
• Team Collaboration: Support other DBS teams in brand launches, projects, and problem-solving.
• Performance: Achieve or exceed objectives, contributing to maintaining our leadership position in customer support, as evidenced by our exceptional Net Promoter Score (NPS) results.

What technical skills, experience, and qualifications are necessary?

• Excellent written and oral communication in French and English (any other language would be an asset).
• Significant experience in a customer-service oriented role.
• Ability to think critically and be solution-oriented.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Ability to learn, adapt, and discuss new technologies.
• Tenacity and agility to manage priorities and diverse requests from internal and external clients.
• Ability to work independently while being an effective and committed team member.
• Excellent organizational skills with the ability to prioritize tasks under pressure in a highly dynamic environment.
• Previous experience in producing quality results with great attention to detail.
• Interpersonal qualities such as kindness, effective communication, listening skills, and constructive collaboration.

What you can expect from us:

• Our business is exciting, constantly evolving, and resolutely focused on creating the best customer experience. If this environment suits you and you wish to contribute to our success, discover how we support our employees during their integration at DBS (Digital Brand Services):
• Comprehensive professional training (approximately 2 months) to introduce you to our company, industry, products, and software.
• A mentor within the team for additional daily support during your integration period.
• A collaborative and inclusive work environment.
• Caring leaders committed to your professional development and progression.
• Free access to OpenSesame, monthly recurring training related to the role, and much more.
• Flexibility for our employees thanks to a 3/2 hybrid work model (on-site on Mondays, Tuesdays, and Thursdays / remote work on Wednesdays and Fridays).
• Clear vision, mission, and values centered on our commitment to providing world-class service to our clients.
• Annual salary starting from €30K gross.
• 12 days of RTT (Reduction of Working Time).
• Advantageous group health insurance and life insurance.
• A holiday bonus.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Key skills/competency

• Client Account Management
• B2B Customer Service
• Technical Support
• Digital Brand Management
• Domain Portfolio Management
• Client Relationship Management
• Problem Solving
• Communication Skills
• Microsoft Office Suite
• International Client Support