Commercial Auto Claims Adjuster - Remote

Your Role at Mobilitas: Commercial Auto Claims Adjuster

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group, dedicated to reinventing commercial insurance in the mobility space. Our mission is to offer innovative solutions for today’s way of doing business, believing in what's possible and using inventive skills to meet the demands of modern mobility with exceptional service. We’re looking for motivated, innovative individuals who think big, move fast, and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

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Position Overview

We are seeking experienced and detail-oriented Commercial Auto Claims Adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone, as at least 85% of the caseload will originate from this region. Our operational hours are 7 days a week from 5:30 AM - 7:30 PM (Pacific Time), including holidays. Flexibility is needed to be scheduled a shift with a 7:30 PM ending time (Pacific Time). You should be available to work 40 hours a week within operational hours, with one weekend day off and one weekday off. Days off are typically consecutive, though not guaranteed. Most shifts include at least one weekend day, and schedules can fluctuate with business needs.

A paid, virtual, on-camera training program is scheduled to begin on Monday, April 20th, 2026, running Monday-Friday from 8:00 AM to 5:00 PM Pacific Time.

Your Responsibilities

• Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
• Explains claims process, next steps, and outcomes to involved parties.
• Serves as the primary point of contact for auto physical damage questions.
• Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
• Takes inbound calls from customers and maintains an inventory of pending claims.
• Conducts coverage and liability investigations.
• Advises customers of available benefits, coverages, and liability outcomes.
• Coordinates and oversees the claims process; keeping customers informed.
• Negotiates estimating damages and supplements.
• Validates reparability and monitors repairs.
• Arranges towing, storage, and rental vehicles as needed.
• Addresses subrogation and total loss responsibilities.
• Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to.
• Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
• Supports other areas of claims as needed.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education, and Skills

• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
• Must meet work from home requirements including internet speeds and designated workspace.
• Ability to type 30 wpm.

Preferred Qualifications

• Bachelor’s degree.
• Two or more years of customer service experience preferred.
• Prior insurance claims experience also preferred.
• Bilingual a plus!
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Strong Customer Service skills for both internal/external customers.
• Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Active contributor to team success.

Why Choose a Career at Mobilitas?

We are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth

We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Key skills/competency

• Commercial Auto Claims
• Claims Investigation
• Negotiation Skills
• Customer Service
• Policy Coverage
• Liability Assessment
• Subrogation
• State Regulations Compliance
• Remote Work Proficiency
• Time Management