Executive Specialist, Claims

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.

For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

The Executive Specialist, Claims will handle a regular pending of primary and excess Directors and Officers and Financial Institution claims. These claims involve a high degree of technical evaluation and often include complex issues, including determining coverage and assessing potential exposure in a timely and accurate manner. The Executive Specialist, Claims shall aggressively analyze, assess and resolve cases from a coverage determination through ultimate resolution (including through litigation or negotiation). There may be an opportunity to work on other lines in the future depending on the needs of the company and other factors. This position will report to a Manager in the Executive Risk Claims group.

This position has a flexible workplace location, with the ability to work nearly exclusively remote or with a hybrid remote/in-person attendance in Jersey City, NJ, Morristown, NJ, Chicago, IL or any other C&F office nationwide.

What You Will Do

• Accountable for the full handling and control of all claim matters assigned from inception to resolution including: timely coverage analysis and letter writing; investigation; incident response, evaluation; reserve adequacy and timeliness; diary maintenance; management of defense and coverage counsel; reinsurance reporting; and claim disposition. The handling of these claims may require the occasional in-person attendance at mediations, settlement conferences and trials nationwide.
• Consistent prompt evaluation of potential exposure present as to all claims assigned as well as an ability to adapt to changing circumstances as claims develop. An ability to segregate potentially significant claims possessing considerable exposure from straightforward claims. Ability to consider and formulate a possible resolution strategy at the earliest possible opportunity, including setting appropriate and timely reserves and communicating with defense counsel, insureds, coverage counsel or others to successfully achieve such strategy.
• Claim presentations, both written and oral, will be required on a regular and timely basis to bring management up to speed, obtain authority and/or formulate appropriate action plans on claims that present the risk for considerable exposure.
• Superior customer service to all co-employees, agents, policyholders and others encountered during the claims handling process is expected.
• When needed, the Executive Specialist, Claims is expected to market claim services, update underwriting department personnel on claims trends, and coordinate and participate in presentations to industry personnel, including brokers and insureds.
• Attend industry conferences depending on the needs of C&F.
• May work on special projects, as assigned.

What You Will Bring To C&F

• Preferably at least six years handling Directors and Officers and/or Financial Institutions claims.
• Juris doctor preferred but not required.
• Experience handling crime matters and/or private company directors and officers claims is very helpful.
• Experience handling employment practices liability, fiduciary and/or professional liability claims is helpful.
• Must possess or be capable of obtaining multiple state adjuster licenses.
• Demonstrated superior communication skills.
• Outstanding interpersonal skills and the ability to deal effectively with support staff, claims staff, underwriting peers, policyholders and senior management.
• Travel required up to 20%.
• Excellent organizational abilities.
• Experience with Microsoft Office suite of programs.
• Overall positive outlook and approach.
• Ability to multi-task when facing diverse responsibilities.

What C&F Will Bring To You

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

Key skills/competency

• D&O Claims
• Financial Institutions Claims
• Coverage Analysis
• Claims Investigation
• Litigation Management
• Reserve Setting
• Negotiation Skills
• Customer Service
• Risk Assessment
• Reinsurance Reporting