Bilingual HyperCare Consultant French English
@ CrucialLogics

Hybrid
$70,000
Hybrid
Full Time
Posted 14 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @cruciallogics.com
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Job Details

About CrucialLogics Inc.

We secure your business using native Microsoft technologies you already own. We apply our Consulting with a ConscienceTM approach in our security philosophy. Our focus is on simplicity, cost-effectiveness, and robust defence against cyber threats.

About The Role

CrucialLogics is seeking a French/English Bilingual HyperCare Consultant for our remote team based in India. This role involves expanding our managed services offerings in a mixed environment of Windows and Mac. Employees are encouraged to pursue industry certifications while working with experienced IT professionals on deployment and migration projects related to the Microsoft stack.

What You'll Do

  • Be the first point of contact for a diverse user base.
  • Support mixed Windows and MacOS environments and peripherals.
  • Administer and maintain a Microsoft 365 environment.
  • Provide end-to-end support for Office 365 applications including Exchange Online, SharePoint Online, Teams, and OneDrive.
  • Troubleshoot complex Office 365 issues and collaborate with IT teams for timely resolution.
  • Assist clients with Office 365 migrations, integrations and customizations.
  • Conduct regular compliance reviews and audits of client environments.
  • Deliver training and workshops to enhance staff proficiency.
  • Stay updated on Office 365 updates, features, and best practices.
  • Collaborate with the sales team to identify opportunities for additional services.

Qualifications

Language: Full fluency in French and English.

Education: Information Technology / Computer Systems College Diploma or equivalent experience.

Experience: 2-3 years in a Support Analyst or End User Support role.

Technologies: Windows 10, Mac OS, Android, iOS, Microsoft 365, Office 365 suite, Entra ID, Azure, Intune, Windows Server, Fortigate, and various peripherals.

Skills: Effective bilingual communication, problem documentation, technical research, user training, hardware/software installation, and account administration.

Key skills/competency

  • Microsoft 365
  • Office 365
  • Windows
  • MacOS
  • Azure
  • Intune
  • Troubleshooting
  • Bilingual
  • User Support
  • Security
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How to Get Hired at CrucialLogics

🎯 Tips for Getting Hired

  • Customize your resume: Highlight bilingual and IT support skills.
  • Research CrucialLogics: Understand their security philosophy and Microsoft focus.
  • Tailor your cover letter: Emphasize Office 365 and troubleshooting experience.
  • Prepare real examples: Showcase problem resolution in tech support.

📝 Interview Preparation Advice

Technical Preparation

Review Office 365 administration basics.
Practice troubleshooting Windows and MacOS.
Refresh knowledge on Azure and Intune.
Familiarize with Microsoft 365 updates.

Behavioral Questions

Describe a challenging support situation.
Explain teamwork in resolving technical issues.
Detail handling stressful customer calls.
Share examples of proactive problem solving.

Frequently Asked Questions