Surveillance Technical Coordinator

The Role of a Surveillance Technical Coordinator at Crown Resorts

Crown Resorts offers an exceptional environment to contribute to memorable, world-class experiences. We value passion, optimism, and a drive for positive change, supporting our team members to explore, experience, and grow within a luxury setting.

As a key support within the Surveillance team, the Surveillance Technical Coordinator provides critical assistance to the Surveillance Systems and Technical Manager, collaborating closely with the broader team at Crown Sydney. This role requires extensive experience across a variety of surveillance and access control systems, including preventative and reactive maintenance of technical assets, and integration skills covering security & surveillance systems such as CCTV, radio, and facial recognition. You will also be instrumental in the planning and implementation of technical improvements and projects, while providing daily technical support to the Surveillance Operations team.

This unique opportunity provides exposure to integrated resorts, encompassing hospitality, gaming, events, retail, and residential sectors within a luxury environment. The position primarily operates Monday to Friday during standard office hours, with occasional flexibility required outside these times.

Key Responsibilities

• Collaborating with Surveillance Operations to ensure all installed technology adheres to policies and Standard Operating Procedures (SOPs), maintaining compliance.
• Monitoring system performance proactively to anticipate potential issues and identify necessary preventative maintenance steps.
• Conducting regular system, equipment, and network checks to troubleshoot and simulate faults, reporting findings and recommendations.
• Generating essential monthly reports on system performance, maintenance, analysis, and trends.
• Contributing to reports that support annual business planning, budgeting, strategy setting, and long-term technology road map development.
• Supporting the development and delivery of special projects, assisting with scoping, planning, and implementation phases.
• Preparing concise and accurate documentation, ensuring end-users are informed of new project rollouts, including any required training or demonstrations for understanding.

Key Selection Criteria

• A current and valid 2BC Security Technician license is essential.
• Minimum of 3 years’ experience with IP CCTV and Access Control systems.
• Demonstrated experience in video analytic detection systems and electronic key management systems (KeyWatcher experience is beneficial).
• Fundamental TCP/IP networking knowledge.
• System integration experience is highly advantageous.
• Excellent communication skills and the proven ability to meet tight timeframes and deadlines.
• Ability to obtain an NSW Casino Special Employee License.

What Crown Resorts Offers You

• The opportunity to join a high-performing team within an iconic hospitality brand.
• Complimentary meals at our on-site staff restaurant, plus discounts at various Food & Beverage venues on property.
• Generous accommodation discounts across Crown Resorts properties in Sydney, Melbourne, & Perth.
• The chance to participate in and be rewarded through Crown’s group-wide recognition and awards program.
• The ability to be an active member and contribute to Crown’s community, diversity & inclusion committees.
• Access to discounts with our corporate partners, including tickets to events, performances, and more.

Beyond exciting career possibilities, Crown Resorts provides enhanced exposure to diverse experiences and continuous learning. For more details on our benefits and opportunities, please visit Crown Resorts Careers.

Our Crown Community values uniqueness and embraces diversity. We welcome the creativity, insights, and experiences from individuals of different races, ages, religions, cultural backgrounds, genders, people with disabilities, those who identify as LGBTIQ+, and Aboriginal and Torres Strait Islander people.

Key skills/competency

• IP CCTV
• Access Control Systems
• Video Analytics
• Key Management Systems
• TCP/IP Networking
• System Integration
• Preventative Maintenance
• Troubleshooting
• Compliance Management
• Project Support