Technical Support Engineer
@ CrowdStrike

Hybrid
$120,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXX****** @crowdstrike.com
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Job Details

Technical Support Engineer at CrowdStrike

CrowdStrike, a global leader in cybersecurity, is looking for a Technical Support Engineer to join its Customer Support team. The role involves troubleshooting, root cause analysis, and ensuring customers gain maximum benefit from their investment in cutting-edge technologies.

About the Role

In this fast-paced, high energy environment, you will work globally with customers and internal teams to resolve technical issues. You will troubleshoot application and operating system level problems within Windows, Linux, or Mac environments. Your responsibilities include communicating with stakeholders, documenting solutions, and contributing to knowledge bases.

What You’ll Do

  • Diagnose and resolve customer technical issues.
  • Collaborate internally with product experts and engineering teams.
  • Create and share knowledge base articles.
  • Monitor and meet operational goals in a dynamic setting.
  • Learn and work with innovative cybersecurity technologies.

What You’ll Need

  • Experience in technical support for global enterprise customers.
  • Strong troubleshooting skills in Windows, Linux, or Mac environments.
  • Excellent oral and written communication skills.
  • Analytical thinking combined with a customer-first attitude.

Bonus Points

Experience in one of the following specialization domains will be an asset:

  • SIEM/SOAR: Experience with log management, container orchestration, and regex/query languages.
  • Identity Management: Hands-on with Active Directory, MFA, and network troubleshooting tools.
  • Cloud Technologies: Experience in SaaS cloud environments, API/REST debugging, and familiarity with Docker/Kubernetes.

Benefits of Working at CrowdStrike

  • Remote-friendly and flexible work culture.
  • Competitive compensation including market leading equity awards.
  • Comprehensive wellness and professional development programs.
  • Supportive and inclusive work environment.

Key skills/competency

  • Cybersecurity
  • Technical Support
  • Troubleshooting
  • Operating Systems
  • Customer Service
  • SIEM
  • Cloud Technologies
  • API Debugging
  • Problem Solving
  • Communication
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How to Get Hired at CrowdStrike

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your technical support skills and experience.
  • Highlight troubleshooting: Demonstrate your problem solving and OS expertise.
  • Research CrowdStrike: Understand their mission and cybersecurity innovations.
  • Prepare for interviews: Practice technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review OS troubleshooting for Windows, Linux, macOS.
Practice diagnosing network and application issues.
Study API/REST debugging techniques and tools.
Familiarize with cloud orchestration basics like Kubernetes.

Behavioral Questions

Describe a time you solved a customer issue.
Explain how you prioritize technical problems.
Share an experience working under pressure.
Discuss teamwork in resolving technical escalations.

Frequently Asked Questions