12 days ago
Technical Account Manager
CrowdStrike
Hybrid
Full Time
$140,000
Hybrid
Job Overview
Job TitleTechnical Account Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$140,000
LocationHybrid
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Job Description
About CrowdStrike
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Our mission since 2011 is to stop breaches and redefine modern security through an advanced AI-native platform.
About The Role
The Technical Account Manager (TAM) is a trusted advisor and technical partner to our most strategic customers. You will work closely with security, product, and IT teams to proactively resolve complex technical challenges and maximize the value of our platform.
What You'll Do
- Serve as the primary technical contact for customers and onboard new Elite tech touch clients.
- Conduct periodic health checks, product trainings, and share best practices with executive teams.
- Lead cross-functional efforts; research technical issues and drive escalations if needed.
- Create knowledge content and lead internal technical communications.
- Collaborate with sales teams to manage renewal risks and drive upsell opportunities.
What You'll Need
- Bachelor’s Degree or equivalent experience.
- Industry-recognized security certification and experience with multiple operating systems.
- Knowledge of enterprise web technologies, network infrastructure and SOC operations.
- Excellent customer service and communication skills.
- Proven problem-solving abilities and a collaborative attitude.
Preferred Qualifications
- 3+ years in Customer Success/Support/Technical Account Management in a SaaS environment.
- Fluency in additional languages such as German, Hebrew, Spanish, or Italian.
Benefits
- Competitive market compensation and equity awards.
- Comprehensive wellness programs and professional development opportunities.
- Generous vacation, parental leave and a vibrant office culture.
Key Skills/Competency
- Cybersecurity
- Technical Support
- Customer Success
- Account Management
- SaaS
- Network Infrastructure
- Communication
- Problem Solving
- Escalation Management
- Product Training
How to Get Hired at CrowdStrike
- Customize resume: Tailor technical skills and achievements.
- Highlight certifications: Emphasize security and OS expertise.
- Research CrowdStrike: Understand their mission and values.
- Prepare for interviews: Practice technical and behavioral questions.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What technical skills are essential for a Technical Account Manager at CrowdStrike?
02How important is customer relationship management for this Technical Account Manager role at CrowdStrike?
03What certifications or qualifications can benefit a candidate applying for the Technical Account Manager position at CrowdStrike?
04How does CrowdStrike support career growth for its Technical Account Managers?
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