Technical Account Manager Italian-speaking
CrowdStrike
Job Overview
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Job Description
About CrowdStrike
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, the mission has been to stop breaches by redefining modern security with an AI-native platform.
About The Role
As a Technical Account Manager Italian-speaking, you will provide proactive technical support to Premium Support customers, primarily in the EMEA region. This role requires a motivated self-starter with strong customer service and technical problem-solving skills.
What You'll Do
- Serve as primary technical contact for customers in EMEA.
- Onboard new customers to CrowdStrike platforms.
- Conduct proactive health checks, product training and share best practices.
- Act as customer advocate and escalate issues when needed.
- Create knowledge base content to capture new insights.
- Support sales teams in identifying account expansion opportunities.
- Drive resolution of support cases efficiently.
What You’ll Need
- Bachelor’s Degree or equivalent experience.
- Fluent in English and Italian.
- Experience with Windows Server Operating Systems and enterprise web technologies.
- Excellent customer service and technical problem-solving skills.
- Ability to travel up to 25%.
Bonus Points
- Bachelor’s in Computer Science or equivalent.
- CISSP or ITIL Certification.
- 3+ years in Customer Success/Support in a SaaS organization.
- Expertise in Linux and Mac platforms.
Benefits Of Working At CrowdStrike
- Market leader in compensation and equity awards.
- Comprehensive wellness programs and competitive leave policies.
- Professional development opportunities and a vibrant office culture.
- Commitment to employee diversity and equal opportunity.
Equal Opportunity
CrowdStrike is an equal opportunity employer committed to inclusion and diversity. Assistance is available for applicants needing accommodations.
Key skills/competency
Cybersecurity, Technical Support, Customer Advocacy, EMEA, Windows Server, SaaS, Troubleshooting, Onboarding, Communication, Italian
How to Get Hired at CrowdStrike
- Customize your resume: Emphasize cybersecurity and SaaS support skills.
- Research CrowdStrike: Understand their mission, culture, and products.
- Highlight language skills: Stress fluency in English and Italian.
- Prepare technical answers: Be ready with Windows Server and enterprise tech experiences.
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