Technical Account Manager
CrowdStrike
Job Overview
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Job Description
About CrowdStrike
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, redefining modern security with the world’s most advanced AI-native platform.
Our customers span all industries and rely on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company, offering flexibility and autonomy for career ownership.
About the Role
The Technical Account Manager role at CrowdStrike is your opportunity to be a trusted advisor and technical partner for our most strategic customers. You will build strong relationships, deliver expert guidance, and ensure long-term customer success and security.
- Serve as the primary technical contact for elite customers.
- Partner with security, product, and IT teams to resolve challenges.
- Conduct proactive health checks, product training, and best practices sharing.
- Manage escalations and drive cross-functional problem resolution.
- Create technical communications and knowledge content.
What You'll Need
Required qualifications include a Bachelor's Degree or equivalent experience, industry recognized security certification, and a broad technical background with experience in operating systems and enterprise web technologies. Excellent customer service, communication, and problem-solving skills are essential.
Preferred Qualifications
Preference will be given to candidates with a Bachelor's in a related field, 3+ years in Customer Success/Support/Technical Account Management in a SaaS environment, and fluency in an additional language such as German, Hebrew, Spanish, or Italian.
Benefits of Working at CrowdStrike
- Market leader compensation and equity awards
- Comprehensive wellness programs
- Competitive vacation and holiday policies
- Paid parental and adoption leaves
- Professional development opportunities
- Inclusive culture with employee networks and community engagements
Key skills/competency
- Technical Account Management
- Cybersecurity
- Customer Success
- Technical Support
- Escalation Management
- Cross-functional Collaboration
- Onboarding
- Product Training
- Problem-solving
- Communication
How to Get Hired at CrowdStrike
- Customize your resume: Highlight technical account management experience.
- Network on LinkedIn: Connect with CrowdStrike employees.
- Showcase cybersecurity knowledge: Emphasize relevant certifications.
- Prepare for technical discussions: Review SaaS and security case studies.
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