Senior Engagement Lead, Incident Response Partner Services

About CrowdStrike

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, their mission hasn’t changed — to stop breaches with the world’s most advanced AI-native platform. Customers span all industries, relying on CrowdStrike to keep their businesses running, communities safe, and lives moving forward. CrowdStrike fosters a mission-driven culture that provides flexibility and autonomy for career ownership, seeking talented individuals with passion, innovation focus, and commitment to customers, community, and colleagues. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role: Senior Engagement Lead, Incident Response Partner Services

CrowdStrike is seeking a highly motivated, self-driven Senior Engagement Lead to oversee forensic investigations conducted by CrowdStrike’s trusted partners. This role is dedicated to making a difference in global security by protecting organizations against a wide range of attackers. The Senior Engagement Lead will coordinate directly with CrowdStrike’s incident response leadership, as well as the leadership of partners and customers, representing CrowdStrike and ensuring high-quality results during critical incident response investigations.

Am I a Senior Engagement Lead, Incident Response Partner Services candidate?

• Have you led teams through complicated incident response investigations?
• Have you managed and built trust with teams of incident responders?
• Are you comfortable with communicating about technical incident response findings to customer leadership, especially during high-pressure situations?
• Do you find yourself interested in and keeping up with the latest vulnerabilities and breaches?
• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?
• Do you have an Incident Response or Information Security background that you’re not fully utilizing?
• Are you a mentor who can naturally teach your colleagues new methods and approaches?
• Do you love working around like-minded, smart people who you can learn from on a daily basis?

What You'll Do:

• Oversee incident response engagements performed by CrowdStrike’s partners.
• Assist in the development and tracking of project tasks and client deliverables.
• Help manage the status of delivery team and client tasks to keep workflow on track.
• Ensure alignment between customers and CrowdStrike partners on investigation scope, objectives, and level of effort.
• Support partners in effectively communicating with executives on forensics and malware analysis.
• Help train partners on new methods to hunt for bad actors across large sets of data.
• Effectively coordinate under the direction of outside counsel.
• Coach and mentor partners on advanced methods of performing host and/or network-based forensics across Windows, Mac, and Linux platforms.
• Review and provide strategic, applicable, and feasible recommendations to mature security posture during and after an incident.
• Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, ensuring alignment with CrowdStrike quality standards.
• Supervise current projects and coordinate team members to keep workflow on track.
• Plan internal process improvement initiatives and facilitate execution by cross-functional teams.
• Maintain and update templates and internal process documentation.

What You'll Need:

Successful candidates will have experience in one or more of the following areas:

• Team leadership experience in a matrixed consulting environment.
• Previous experience developing and managing relationships in a consulting environment, preferably involving incident response.
• Incident Response: experience conducting or managing incident response investigations for organizations, investigating targeted threats such as Ransomware, eCrime, Business Email Compromises (BECs).
• Experience in project management, from conception to delivery.
• Experience managing external resources.
• Experience implementing technology projects.
• Ability to work independently with minimal supervision.
• Demonstrate self-learning capabilities, taking initiative in a fast-paced/quickly changing environment.
• Good communication and interpersonal skills capable of maintaining strong relationships.
• Strong organizational and multi-tasking skills.
• Excellent analytical and problem-solving abilities.
• Team-management and leadership skills with cross-functional groups across divisions, worldwide, as part of a team.
• Documentation management and ability to use project management tools.
• Attention to details even under pressure.
• Time management skills with the ability to meet deadlines.
• Liaising with project stakeholders concerning project details and deliverables.
• Experience with identifying and implementing process efficiencies and monitoring the efficacy of updated workflows.
• Comfort with proactively and independently driving for results in small team environments.
• Experience working for consulting organizations.

Additionally, All Candidates Must Possess The Following Qualifications:

• Capable of reviewing technical investigation results for accuracy, consistency, and completeness.
• Desire to grow and expand both technical and soft skills.
• Strong project management skills.
• Contributing thought leader within the incident response industry.
• Ability to foster a positive work environment and attitude.
• Ability to travel on short notice, up to 30% of the time.

Benefits Of Working At CrowdStrike:

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.

Key skills/competency

• Incident Response
• Cybersecurity Forensics
• Project Management
• Team Leadership
• Partner Management
• Malware Analysis
• Threat Hunting
• Process Improvement
• Security Consulting
• Stakeholder Communication