IT Service Desk Administrator
@ CrowdStrike

Hybrid
$90,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXXX***** @crowdstrike.com
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Job Details

About CrowdStrike

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches using our advanced AI-native platform.

About the Role

The IT Service Desk Administrator role at CrowdStrike is key to ensuring smooth daily operations for all internal users. In this position, you will facilitate support, implement solutions, troubleshoot issues and streamline internal processes.

What You'll Do

  • Manage inbound support requests for internal customers.
  • Maintain operational knowledge of Mac, Windows, and Linux OS.
  • Manage endpoints using SCCM, Jamf and AirWatch.
  • Configure new-hire systems and assist with IT on-boarding.
  • Contribute to optimizing service delivery and operational processes.
  • Support A/V equipment and assist in office-based tasks.
  • Occasional travel to remote offices for project support.

What You'll Need

  • Strong communication and troubleshooting skills.
  • Ability to explain technical concepts to non-technical users.
  • Effective time management and task prioritization.
  • Intermediate knowledge of OS concepts and Active Directory.
  • Understanding of security best practices and real-world applications.

Benefits

Enjoy a remote-friendly flexible work culture, market leading compensation, comprehensive wellness programs, and excellent professional development opportunities.

Key skills/competency

  • Cybersecurity
  • Service Desk
  • Active Directory
  • OS Management
  • Endpoint Management
  • SCCM
  • Jamf
  • AirWatch
  • Troubleshooting
  • Customer Support
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How to Get Hired at CrowdStrike

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to IT support roles.
  • Highlight technical skills: Emphasize OS and endpoint management.
  • Research CrowdStrike: Understand their cybersecurity mission and culture.
  • Prepare for technical questions: Review troubleshooting and system administration.

📝 Interview Preparation Advice

Technical Preparation

Review OS management best practices.
Study Active Directory fundamentals.
Practice troubleshooting common IT issues.
Familiarize with SCCM, Jamf, and AirWatch.

Behavioral Questions

Describe a complex support challenge solved.
Explain teamwork in problem resolution.
Discuss managing multiple priorities effectively.
Share a time when you adapted quickly.

Frequently Asked Questions