IT Service Desk Administrator @ CrowdStrike
placeHybrid
attach_money $90,000
businessHybrid
scheduleFull Time
Posted 20 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @crowdstrike.com
Recommended after applying
Job Details
About CrowdStrike
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches using our advanced AI-native platform.
About the Role
The IT Service Desk Administrator role at CrowdStrike is key to ensuring smooth daily operations for all internal users. In this position, you will facilitate support, implement solutions, troubleshoot issues and streamline internal processes.
What You'll Do
- Manage inbound support requests for internal customers.
- Maintain operational knowledge of Mac, Windows, and Linux OS.
- Manage endpoints using SCCM, Jamf and AirWatch.
- Configure new-hire systems and assist with IT on-boarding.
- Contribute to optimizing service delivery and operational processes.
- Support A/V equipment and assist in office-based tasks.
- Occasional travel to remote offices for project support.
What You'll Need
- Strong communication and troubleshooting skills.
- Ability to explain technical concepts to non-technical users.
- Effective time management and task prioritization.
- Intermediate knowledge of OS concepts and Active Directory.
- Understanding of security best practices and real-world applications.
Benefits
Enjoy a remote-friendly flexible work culture, market leading compensation, comprehensive wellness programs, and excellent professional development opportunities.
Key skills/competency
- Cybersecurity
- Service Desk
- Active Directory
- OS Management
- Endpoint Management
- SCCM
- Jamf
- AirWatch
- Troubleshooting
- Customer Support
How to Get Hired at CrowdStrike
🎯 Tips for Getting Hired
- Customize your resume: Tailor your experience to IT support roles.
- Highlight technical skills: Emphasize OS and endpoint management.
- Research CrowdStrike: Understand their cybersecurity mission and culture.
- Prepare for technical questions: Review troubleshooting and system administration.
📝 Interview Preparation Advice
Technical Preparation
circle
Review OS management best practices.
circle
Study Active Directory fundamentals.
circle
Practice troubleshooting common IT issues.
circle
Familiarize with SCCM, Jamf, and AirWatch.
Behavioral Questions
circle
Describe a complex support challenge solved.
circle
Explain teamwork in problem resolution.
circle
Discuss managing multiple priorities effectively.
circle
Share a time when you adapted quickly.
Frequently Asked Questions
What qualifications are needed for the IT Service Desk Administrator at CrowdStrike?
keyboard_arrow_down
How important is customer service in the IT Service Desk Administrator role at CrowdStrike?
keyboard_arrow_down
What technical tools should an IT Service Desk Administrator be proficient in at CrowdStrike?
keyboard_arrow_down
Are there growth opportunities for an IT Service Desk Administrator at CrowdStrike?
keyboard_arrow_down
How does CrowdStrike support work-life balance for IT Service Desk Administrators?
keyboard_arrow_down