Workday Client Partner (Post-Production)
CrossVue · United States
- Hybrid
- Full-time
- $160,000 / year
- United States
Job highlights
- Lead Workday post-production consulting services.
- Drive strategic initiatives and develop new offerings.
- Manage client relationships and business growth.
- Ensure service delivery excellence and best practices.
- Require 5+ years Workday and Healthcare experience.
About the role
About CrossVue
Imagine advising renowned clients across the country and implementing one of the world’s most innovative and leading cloud technologies. At CrossVue, that’s exactly what you’ll do – you’ll take part in a quickly growing Workday practice.As a Workday Services Partner, we offer full-suite services and provide our consultants with hands-on training and certification in Workday. We believe that happy employees deliver better results, so we strive to provide our employees with a meaningful work-life balance and invest in their professional development.
By joining CrossVue you’ll be making a direct impact on our growing Workday practice, regularly taking part in:
- Advising key stakeholders through selection, transformation, implementation, and configuration of Workday.
- Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, overseeing supplier enablement, and best practices.
- Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond.
- Implementing performance improvement and cost-reduction initiatives.
Workday Client Partner - Healthcare
We're looking for a Workday Client Partner to join our growing team. This role is crucial in overseeing and facilitating the successful delivery of post-production Workday consulting services. Working with the executive and practice leadership team, you'll drive strategic initiatives, develop innovative service offerings, and foster a culture of excellence while expanding CrossVue's consulting services, competitive positioning, and partnerships.As a Workday Client Partner, you’ll have the opportunity to:
Strategic Leadership & Growth
- Partner with growth and practice leadership to define and execute CrossVue's strategic objectives and market strategy.
- Drive evolution of services, methodology, and processes for competitive market differentiation.
- Build client relationships and drive future value-based business bookings and revenue.
- Grow new business opportunities from existing accounts.
- Participate in prospect and sales calls and support the sales to service transition on new deals sold.
- Manage practice financials and drive profitability targets.
- Stay current with Workday updates and features to ensure service competitiveness.
Service Delivery Excellence
- Establish and maintain best practices for support, including incident management and change management.
- Serve as executive sponsor and escalation point for complex client issues.
- Act as strategic advisor to client and drive awareness of CrossVue service offerings and develop roadmaps.
- Implement continuous improvement processes based on performance metrics and client feedback.
- Ensure smooth transitions between implementation and support phases.
- Maintain strategic relationships with Workday, alliance partners, and C-suite clients.
Qualifications:
- 5+ years of experience in Workday consulting or similar HR/Finance technology client service role.
- 5+ years of experience in the Healthcare industry.
- Strong understanding of Workday architecture, modules, and best practices.
- Excellent project management and problem-solving skills.
- Outstanding communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Proven track record of driving customer satisfaction and team performance.
- Workday certifications preferred.
Pay Transparency:
At CrossVue, we believe in transparent and equitable compensation practices. The base salary range for this position is $140,000 - $185,000 annually. The actual salary offered will be determined based on factors including but not limited to the candidate's experience, qualifications, internal equity, and location. This range represents base salary only and does not include our comprehensive benefits package. We regularly review our compensation practices to ensure fair, competitive pay for all employees. Our salary bands are designed to provide clear career progression opportunities while maintaining pay equity across our organization.This role is also eligible for an annual performance-based bonus and a comprehensive benefits package featuring:
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Life & AD&D Insurance
- Short-Term & Long-Term Disability Insurance
- 401(k) Retirement Plan
- Employee Assistance Program (EAP)
- Telehealth Services
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Pet Insurance & Discounts
Leveling:
Please Note: We believe in finding the right fit for both the consultant and our team. Leveling is assessed throughout the interview process, and we're open to a variety of experience levels, backgrounds, and unique skillsets!A Note on Travel:
For the past year+ we have delivered projects remotely with much success, though we do plan to travel again in the near future. Our approach is different in that we are purposeful in scheduling on-site visits with clients around their unique needs rather than the standard Monday-Thursday travel schedule that you'll find at other large firms. We expect travel to be roughly 20-25% (could be more or less) but we’ll continue to monitor this area and adapt as needed.CrossVue is a contemporary consulting firm providing the blueprint for modernizing client operations and processes through Workday. As a leading Workday advisory, deployment, and post-production support firm, we drive critical results for our clients and help them reach their transformation goals through the Workday platform. For more information, visit www.crossvue.com.
Key skills/competency
- Workday Consulting
- Client Partner
- Post-Production Support
- Healthcare Industry
- HR Technology
- Finance Technology
- Project Management
- Change Management
- Business Development
- Strategic Advisory
Skills & topics
- Workday
- Client Partner
- Post-Production
- Consulting
- Healthcare
- HR Technology
- Finance Technology
- Project Management
- Change Management
- Business Development
- Workday HCM
- Workday Financial Management
- Cloud Technology
- Client Services
- Strategic Leadership
How to get hired
- Tailor your resume: Highlight Workday consulting experience and Healthcare industry knowledge. Quantify achievements in project management and client satisfaction.
- Craft a compelling cover letter: Express your passion for Workday technology and CrossVue's mission. Emphasize your strategic thinking and leadership capabilities.
- Prepare for interviews: Be ready to discuss Workday modules, implementation best practices, and client relationship management. Showcase your problem-solving skills and industry insights.
- Network with CrossVue professionals: Connect with current employees on LinkedIn to gain insights into the company culture and role expectations.
- Understand Workday: Demonstrate a strong understanding of Workday architecture, modules, and post-production support methodologies.
Technical preparation
Master Workday's architecture and modules.,Understand post-production support best practices.,Review common HR/Finance technology client issues.,Study Workday's latest updates and features.
Behavioral questions
Describe a complex client issue you resolved.,How do you build strong client relationships?,How do you drive strategic initiatives?,Explain your approach to practice development.
Frequently asked questions
- What are the key responsibilities of a Workday Client Partner at CrossVue?
- As a Workday Client Partner at CrossVue, you will oversee and facilitate successful post-production Workday consulting services. This includes driving strategic initiatives, developing innovative service offerings, managing client relationships, ensuring service delivery excellence, and contributing to business development and practice growth within the Healthcare industry.
- What experience is required for the Workday Client Partner role?
- We are looking for candidates with at least 5 years of experience in Workday consulting or a similar HR/Finance technology client service role, and 5 years of experience specifically within the Healthcare industry. A strong understanding of Workday architecture, modules, and best practices, along with excellent project management and communication skills, is essential.
- What is the expected travel for a Workday Client Partner at CrossVue?
- CrossVue's approach to travel is purposeful, with on-site visits scheduled based on client needs rather than a rigid schedule. While projects have been delivered remotely, future travel is expected to be around 20-25%, potentially more or less, adapting to evolving needs.
- What is the salary range for the Workday Client Partner position?
- The base salary range for this position is $140,000 - $185,000 annually. The final salary will depend on factors such as candidate experience, qualifications, internal equity, and location. This range is for base salary only and does not include the comprehensive benefits and bonus eligibility.
- Does CrossVue offer opportunities for professional development?
- Yes, CrossVue is committed to investing in professional development. Consultants receive hands-on training and certification in Workday, and the company fosters a culture that supports work-life balance and continuous learning.
- What are the benefits included with this Workday Client Partner role?
- The role includes a comprehensive benefits package, which may feature Medical, Dental, and Vision Insurance, HSA, FSA, Life & AD&D Insurance, Disability Insurance, 401(k) Retirement Plan, Employee Assistance Program, Telehealth Services, and other insurance and discount programs.
- How does CrossVue handle leveling for the Workday Client Partner position?
- CrossVue assesses leveling throughout the interview process to find the right fit for both the consultant and the team. They are open to a variety of experience levels, backgrounds, and unique skillsets.