IT Operations Specialist

About the Role

You are not here to shuffle tickets. As an IT Operations Specialist at 2 Hour Learning, you will control the systems that keep an organization operational. This position represents a clear advancement if you have managed endpoint environments, SaaS administration, and procurement under real launch pressure. If slow-moving IT and static systems appeal to you, this is not the right match.

2 Hour Learning is expanding a new K-12 model driven by AI-powered personalized learning. As campuses open on a consistent timeline, success often hinges on operational fundamentals: correct hardware provisioned and enrolled; correct SaaS subscriptions activated and distributed; correct communication platforms configured and validated.

In this position, you will oversee hardware procurement from Dell, HP, Apple, and Lenovo; manage MDM (mobile device management) and provisioning systems; administer SaaS licenses and renewals for 14+ platforms; and deploy the campus technology launch playbook (covering Google Voice, Zoom Phone, and Zoom Rooms). You will capture what succeeds, refine standard operating procedures, and apply AI tools to automate recurring tasks.

If you value direct ownership, quantifiable results, and the tempo of an expanding school network, we should connect.

What You Will Be Doing

• Manage full-cycle device procurement from Dell, HP, Apple, and Lenovo, monitoring lead times and shipment schedules to ensure campuses receive equipment ahead of launch deadlines
• Configure, image, enroll, and maintain student and staff devices via an MDM platform, ensuring asset inventory remains current across all campus locations
• Oversee SaaS account management, user permissions, and licensing for 14+ platforms, proactively managing capacity thresholds and renewal cycles to avoid service interruptions
• Implement the new-campus technology launch playbook, preparing devices, provisioning platforms, and setting up Google Voice, Zoom Phone, and Zoom Rooms prior to opening day
• Create and update SOPs, runbooks, and launch checklists, refining them with each campus deployment and automating routine processes using AI tools

What You Won’t Be Doing

• Operating as a ticket queue responder whose performance is judged by ticket closure metrics
• Designing enterprise IT strategy or engaging in long-term planning discussions while launch timelines fall behind
• Placing orders without inventory tracking, vendor management, or specification documentation
• Depending on others to create process documentation (you will ensure launches are repeatable and not reliant on institutional memory)

IT Operations Specialist Key Responsibilities

This role ensures that every campus opens and functions on time because hardware, SaaS accounts, and launch technology infrastructure are completely provisioned and operational before the first day.

Basic Requirements

• Currently located in the United States and authorized to work in the US without visa sponsorship
• Willing and able to travel periodically to US campuses
• Experience administering an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalent
• Hands-on experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshooting
• Experience administering SaaS platforms, including account provisioning, permissions management, and license management
• Experience coordinating hardware procurement and delivery logistics and/or running asset tracking workflows
• Evidence of creating or maintaining operational documentation such as SOPs, runbooks, or playbooks
• Demonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflows

Nice-to-have Requirements

• Experience supporting a distributed, multi-site environment where inventory, spares, and repairs must be managed across locations
• Strong track record of building simple automations that reduce manual provisioning and reporting work
• Experience configuring or administering communication tools such as Google Voice, Zoom Phone, or Zoom Rooms

About 2 Hour Learning

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.

With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter.

They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.

2 Hour Learning is reprogramming learning for the AI era.

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Key skills/competency

• MDM Administration
• SaaS Management
• Hardware Procurement
• Device Provisioning
• Asset Tracking
• Operational Documentation
• AI Automation
• Campus Deployment
• Vendor Management
• Troubleshooting