Head of Talent Operations

Head of Talent Operations at Crossover

Hiring doesn't work. Most people recognize that. Very few understand how to repair it. This role exists for someone who does understand.

Although this position is housed within People and Talent Operations, it functions primarily as a systems design and operations role where the domain happens to be hiring. You will not be required to serve as a subject-matter expert in talent acquisition itself. Instead, you must excel at constructing systems that produce measurable outcomes — systems that scale effectively, operate consistently, and hold up when tested by real conditions.

The challenge is straightforward to articulate but demanding to accomplish: architect and run a system that reliably attracts the right candidates, brings them in on schedule, maintains a rigorous quality standard, and places them into positions where they thrive and remain. That system cannot function only for straightforward, clearly scoped requests. It must also handle ambiguous, critical, and non-standard situations. This role demands sustained ownership, sound judgment, and the rigor to resolve issues in ways that reinforce the system instead of introducing additional layers of complexity.

Managing stakeholders is essential. You will collaborate with senior leaders who carry firm viewpoints, conflicting demands, and incomplete information. Formal authority will not be part of your toolkit. Success will come through earning credibility, identifying alignment, and making trade-offs explicit — upholding standards while ensuring people feel understood and equipped.

This is an environment where AI comes first. You will engage with AI tools on a daily basis, leveraging them to produce drafts, validate concepts, evaluate results, probe edge cases, and identify trends. You will not draft proposals for engineers and then step back. You will prototype, experiment, troubleshoot, document, and refine directly, then collaborate with technical partners when something is ready to be scaled or hardened.

We also believe in transparency, because we respect your time. This role will not suit everyone. If any of these statements resonate with you, this is probably not the right match:

• You favor identifying issues over carrying solutions through to completion
• You depend on authority structures, organizational hierarchies, or designated owners to make progress
• You delegate technical work to engineers rather than engaging with it yourself
• You interpret feedback or resistance as criticism rather than actionable input
• You concentrate on refining isolated components without considering broader system impact
• You are drawn to the concept of repairing broken systems more than the execution required to do so

This is a global, fully remote position offering significant autonomy alongside significant accountability. You are required to be online for a minimum of four hours that overlap with U.S. business hours each weekday. Beyond that window, you control your own schedule.

One final note, for the sake of clarity: our hiring process demands genuine effort. Most applicants dedicate substantial time to it, which reflects the nature of the role itself. If everything you've just read energized you rather than discouraged you, we would sincerely like to hear from you.

What You Will Be Doing

• Architecting and refining comprehensive systems that transform vague requirements into consistent, high-caliber results
• Engaging directly with senior stakeholders to define actual constraints, make trade-offs visible, and establish shared definitions of success
• Applying AI tools every day to create, validate, assess, and enhance system elements, then layering in human oversight and quality assurance
• Carrying your work from initial concept all the way through delivery, tracking, and refinement — no partial accountability, no handoffs
• Detecting recurring issues, pinpointing underlying causes, and strengthening the system using data from outcomes and practical usage

What You Won’t Be Doing

• Identifying issues and delegating implementation to others
• Refining a single system component without accounting for its broader consequences
• Depending on formal authority, organizational structures, or escalation pathways to advance your work
• Relying exclusively on specialists rather than engaging directly with the work yourself
• Steering clear of complex challenges, demanding stakeholders, or outcome ownership

Head Of Talent Operations Key Responsibilities

Design, own, and iteratively strengthen the systems responsible for delivering high-quality hires on schedule and into positions where they perform well and remain long-term.

Basic Requirements

• 5+ years of experience in business operations, people or talent operations, program management, or a similarly system-heavy role
• Direct experience hiring for your own team or function, with accountability for hiring outcomes (e.g., time-to-fill, quality, retention)
• Hands-on experience designing and implementing operational systems end-to-end, not just maintaining them
• Experience creating org and operating artifacts such as role specs, org charts, ladders, RACIs, workflows, or decision frameworks
• Strong written operator: has produced SOPs, process docs, or post-mortems used by others
• Working knowledge of U.S. hiring practices and regulations, including compliance considerations
• Comfort working directly with senior leaders without formal authority
• Practical, daily use of AI in operational work, with attention to quality and trade-offs
• Availability for at least four hours overlapping U.S. business hours on weekdays

Nice-to-have Requirements

• Experience taking a system through multiple iterations based on performance and retention data
• Familiarity with low-code tools, automation platforms, or agentic workflows
• Experience building dashboards or visualizations for executive audiences
• Background in high-growth, high-accountability, or private-equity-backed environments

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2014 - helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs - not short-term "gigs" or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate's skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Key skills/competency

• Talent Operations
• Systems Design
• Process Architecture
• Operational Excellence
• Stakeholder Management
• AI Tool Integration
• Data-Driven Decisions
• Program Management
• Recruitment Strategy
• Compliance & Regulations