Exception Desk Analyst

@ CrossCountry Mortgage, LLC

Overview

The Exception Desk Analyst at CrossCountry Mortgage, LLC is responsible for reviewing and administering guideline exception requests, ensuring effective communication between sales, underwriting, secondary teams, and the exception desk, and supporting product development initiatives.

Key Responsibilities

• Review and disposition of guideline exception requests with accuracy.
• Communicate terms such as pricing hits, min rates, and underwriting conditions via Encompass.
• Monitor SLA adherence through daily/weekly reviews and reminders.
• Develop and maintain FAQ resources for guideline clarifications.
• Collaborate on product development and perform guideline gap analysis.
• Document, update, and improve exception desk policies and procedures.

Qualifications and Skills

Bachelor’s degree preferred along with a minimum five years’ experience in the mortgage industry. Experience with Non-QM mortgages and familiarity with Encompass software is beneficial, coupled with strong analytical, communication, and prioritization skills.

Compensation and Benefits

The position offers an annual salary range of approximately 95,000 to 100,000 and eligibility for bonuses. CrossCountry Mortgage, LLC provides a robust benefits package, including medical, dental, vision, 401K, short-term disability, employee assistance, and wellness programs.

Key skills/competency

guideline, exception, underwriting, communication, product development, scalability, Encompass, mortgage, analysis, prioritization