Manager Human Centered Design

@ CrossCountry Consulting

About CrossCountry Consulting

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience for our clients and our people. With a focus on collaboration, enthusiasm, generosity, and perseverance, we deliver advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions.

Our commitment to our people has earned us awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.

Role Overview: Manager Human Centered Design

As a Manager in our rapidly growing Business Transformation (Xccelerate) practice, you will be a trusted partner to our clients. You will shape and deliver client experiences that drive innovation and transformation by leading mid-sized engagements, designing and facilitating workshops, and guiding cross-functional teams.

What You’ll Do

• Client Engagement & Delivery: Lead workshops and engagements using human centered design, agile principles, AI-enabled techniques, and change management frameworks.
• Project & Program Management: Manage project components including planning, execution, risk management, and stakeholder communications.
• Practice Building & Business Development: Support proposal development, expand client relationships, and contribute to thought leadership.
• Team Leadership & Development: Mentor and coach consultants while fostering a collaborative team environment.

What You’ll Bring

• Bachelor’s degree required; Master’s degree a plus.
• 5–7 years of consulting, transformation, innovation or program management experience.
• Experience in leading client engagements and facilitating cross-functional workshops.
• Familiarity with enabling technologies such as Miro, Mural, Figma, Lucid and AI-powered platforms.
• Strong analytical, problem-solving, and communication skills.

Preferred Experience

• Experience in AI-driven transformation and organizational change management frameworks.
• Exposure to private equity ecosystems or cross-industry partnerships.
• Experience with financial process transformation and working with CFOs.

Benefits Summary

Our total rewards package includes comprehensive healthcare options, 401(k) with company matching, generous parental leave, technology stipends, and wellness reimbursement programs. Detailed benefits information is available on our benefits site.

Equal Employment Opportunity (EEO)

CrossCountry Consulting provides equal employment opportunities and is committed to a diverse, inclusive, and respectful workplace.

Key skills/competency

• human centered design
• consulting
• agile
• client engagement
• project management
• AI
• change management
• workshop facilitation
• team leadership
• stakeholder communication