Salesforce Delivery Lead
Criteo · Gurgaon, Haryana, India
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- On site
- Full-time
- $120,000 / year
- Gurgaon, Haryana, India
Job highlights
- Lead and grow Salesforce delivery teams in India.
- Focus on people leadership and team development.
- Manage relationships with offshore delivery partners.
- Collaborate with global Agile organization.
- Build strong, autonomous, and self-organized teams.
About the role
Salesforce Delivery Lead
Criteo Internal IT is looking for an Agile Squad Team Lead to manage and grow Salesforce delivery teams based in India. This role is primarily focused on people leadership, team development, and partner management, within a global Agile organization led from France. You will be accountable for building strong, autonomous & self-organized teams, ensuring the right staffing and skills are in place, and acting as a key point of contact between India-based teams, external partners, and the global product organization.
People Management & Team Leadership
- Lead, coach, and support Salesforce engineers and QA profiles within Agile squads.
- Own career management activities: onboarding, performance feedback, development plans, and skill progression.
- Foster a collaborative, inclusive, and high-performance team culture.
- Ensure team engagement, stability, and retention in a competitive local market.
Staffing & Sourcing
- Contribute actively to sourcing and hiring of new team members in collaboration with HR and the IIT Director.
- Participate in interviews and assess both technical potential and behavioral fit.
- Support workforce planning and anticipate staffing needs in line with roadmap evolution.
Partner & Offshore Management
- Act as the primary point of contact for offshore delivery partners in India and Poland.
- Ensure clear expectations, roles, and ways of working with partners.
- Drive assertive communication and escalation when quality, staffing, or engagement issues arise.
- Contribute to continuous improvement of the partner model.
Collaboration in a Global Agile Organization
- Work closely with Product Owners, Scrum Masters, and Tech Leads based in France.
- Ensure alignment on ways of working, team organization, and Agile standards.
- Provide regular visibility on team health, staffing, and people-related risks.
Who You Are:
You are a hands-on, people-oriented leader who enjoys growing and enabling engineering teams. You are comfortable operating with a high level of autonomy and ownership. You demonstrate assertiveness and professionalism when interacting with external partners. You are pragmatic, structured, and solution-oriented. You thrive in international environments and cross-cultural collaboration. And last but not least, you enjoy building strong teams and seeing people succeed.
Experience:
- 8–12 years of experience in IT environments, with demonstrated people management responsibilities.
- Proven experience managing engineers and/or QA profiles in Agile team setups.
- Experience working with offshore or external delivery partners is a strong plus.
- Prior exposure to Salesforce platforms is highly valued (technical depth not mandatory).
Skills & Background
- Strong understanding of Agile ways of working (Scrum, Kanban, squad-based organizations).
- Solid experience in managing IT careers and team development.
- Excellent communication skills in an international, English-speaking environment.
- Ability to work independently with limited day-to-day supervision.
- Experience in global organizations or captive centers is a strong advantage.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
- Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
- Grow with us – Learning, mentorship & career development programs.
- Your wellbeing matters – Health benefits, wellness perks & mental health support.
- A team that cares – Diverse, inclusive, and globally connected.
- Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Key skills/competency
- Salesforce Delivery Lead
- People Management
- Team Leadership
- Agile Methodologies
- Scrum
- Kanban
- Offshore Management
- Partner Management
- Talent Development
- Cross-cultural Collaboration
Skills & topics
- Salesforce Delivery Lead
- People Management
- Team Leadership
- Agile Coach
- Scrum Master
- Agile Delivery
- IT Management
- Offshore Management
- Salesforce
- Talent Development
How to get hired
- Tailor your resume: Highlight your people management, Agile, and Salesforce experience. Quantify achievements where possible.
- Showcase leadership: Emphasize your experience leading engineers and QA profiles in Agile settings.
- Demonstrate global collaboration: Detail your experience working with international teams and offshore partners.
- Understand Agile: Be prepared to discuss your knowledge of Scrum, Kanban, and squad-based organizations.
- Express cultural fit: Articulate your passion for building strong teams and thriving in diverse environments.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Salesforce Delivery Lead role at Criteo?
- The primary focus of the Salesforce Delivery Lead role at Criteo is people leadership, team development, and partner management for Salesforce delivery teams based in India, within a global Agile organization.
- What experience is valued for the Salesforce Delivery Lead position at Criteo?
- Prior exposure to Salesforce platforms is highly valued, though deep technical expertise is not mandatory. Proven experience in people management, leading engineers/QA in Agile teams, and working with offshore partners is crucial.
- What is Criteo's approach to work arrangements for this role?
- Criteo utilizes a hybrid model that blends home and in-office experiences, offering flexibility while fostering collaboration.
- How does Criteo support employee growth and development for a Salesforce Delivery Lead?
- Criteo offers learning, mentorship, and career development programs to support employee growth, alongside opportunities for skill progression and career management within the teams.
- What are the key skills required for a Salesforce Delivery Lead at Criteo?
- Key skills include a strong understanding of Agile methodologies (Scrum, Kanban), experience in IT career management, excellent international communication, and the ability to work independently.
- How does Criteo ensure diversity and inclusion in its hiring process for roles like Salesforce Delivery Lead?
- Criteo fosters a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs, never on non-job-related factors or protected characteristics.
- What is the expected experience level for the Salesforce Delivery Lead role?
- The role requires 8-12 years of experience in IT environments, with demonstrated people management responsibilities, and proven experience managing engineers and/or QA profiles in Agile team setups.