Student Success Manager, Bilingual Mandarin & English

About Crimson Education

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway. We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

Role: Student Success Manager, Bilingual Mandarin & English

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

As a Student Success Manager, Bilingual Mandarin & English, you will coordinate, engage, and facilitate the student’s journey with Crimson to help them achieve their goals. This crucial service will be supported by Crimson’s world-class Strategists, Tutors, and Mentors who contribute to a personalized student roadmap. You will act as the primary point of contact for students and parents, serving as the essential link between them and the broader Crimson team. Your responsibilities include advising the team on potential value-add solutions to enhance student support, and providing the global team with insights into local cultural nuances and demands. You will be expected to keep abreast of student progress and report back to the team regularly. Proactively managing and foreseeing issues, you will be responsible for resolving complaints or escalations in a timely and effective manner.

What We Are Looking For

• 1-2 years experience in customer service, project management or a transferable role
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
• High level of resilience and ability to thrive in a fast-paced startup environment
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
• Outstanding organizational skills, with excellent written and verbal communication skills
• Collaborative, with an openness to give and receive feedback

Why Work For Crimson Education?

Crimson Education offers a rapidly growing startup environment with flexible working conditions, empowering you to structure your work effectively. You will benefit from limitless development and exposure, with internal promotions and role changes accounting for 33% of all recruitment last year. We provide a $1000 individual training budget per year, reflecting our core value of ‘Level Up’. Our team is supported by a psychologist on staff and benefits from insightful fireside chats and workshops designed to support our high-performing and ambitious team. We embrace Radical Candor as a feedback approach. As a global player in 28 markets and growing, most roles offer the option to work from one of our many offices or remotely. If you're passionate about growth in a fast-paced, collaborative environment and eager to work with cutting-edge technology, we encourage you to apply!

Key Skills/Competency

• Customer Service
• Project Management
• Relationship Building
• Problem Solving
• Cultural Awareness
• Stakeholder Management
• Communication Skills
• Organizational Skills
• Student Support
• Bilingual (Mandarin & English)