Staff Software Engineer, Backend
Cresta
Job Overview
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Job Description
About Cresta
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
Cresta in Romania
Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About The Staff Software Engineer, Backend Role
As a Staff Software Engineer, Backend, with a backend focus within Cresta Insights, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you'll be instrumental in delivering timely, actionable insights that drive business growth from day one. We're building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that's redefining the way businesses connect with their customers!
Responsibilities
- Design, implement, and maintain backend services and APIs to support applications.
- Build and optimize data storage solutions using Postgres, ClickHouse and Elasticsearch to ensure high performance and scalability.
- Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.
- Monitor and troubleshoot performance issues in distributed systems and databases.
- Write clean, maintainable, and efficient code following best practices for backend development.
- Participate in code reviews, testing, and continuous integration efforts.
- Ensure security, scalability, and reliability of backend services.
- Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.
Qualifications We Value
- Proven experience as a Backend Engineer with a focus on database design and system architecture.
- Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries.
- Hands-on experience with Elasticsearch for indexing and searching large datasets.
- Proficient in backend programming languages such as Python, Go.
- Experience with RESTful API design and development.
- Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.
- Experience with performance tuning, data modeling, and query optimization.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
Key skills/competency
- Backend Development
- API Design
- Data Storage
- Distributed Systems
- Postgres
- ClickHouse
- Elasticsearch
- Python
- Go
- System Architecture
How to Get Hired at Cresta
- Research Cresta's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for Staff Software Engineer, Backend: Highlight expertise in backend services, database design (Postgres, ClickHouse, Elasticsearch), and distributed systems.
- Showcase problem-solving skills: Prepare to discuss complex system design, performance optimization, and architectural improvements relevant to Cresta's platform.
- Prepare for technical depth: Brush up on Python/Go, RESTful API design, and cloud infrastructure concepts, demonstrating strong proficiency in these areas.
- Emphasize collaboration and impact: During interviews, articulate how your backend contributions drive business growth and integrate with cross-functional teams at Cresta.
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