Associate Conversational AI Designer
Cresta · United States
- Hybrid
- Full-time
- $95,000 / year
- United States
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Job highlights
- Design AI conversation models for agents and virtual agents.
- Collaborate with cross-functional teams and customers.
- Develop virtual agent solutions using Dialogflow CX.
- Define labeling guidelines for AI model training.
- Work in a fast-paced AI-driven customer experience company.
About the role
About The Role
As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.
Responsibilities
- Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
- Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
- Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
- Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
- Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.
- Design and develop virtual agent solutions using Google's Dialogflow CX.
Qualifications We Value
- Strong communication skills (verbal and written).
- Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
- General knowledge of Conversational AI and natural language processing models.
- Background in Linguistics preferred.
- Experience working with Python is a plus.
- Experience working with Dialogflow CX or another bot design platform is a plus.
Perks & Benefits
- A variety of medical, dental, and vision plans.
- Paid parental leave.
- Monthly Health & Wellness allowance.
- Work from home office stipend.
- Lunch reimbursement for in-office employees.
- PTO: Flexible.
Compensation At Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range
$60,000–$95,000 + Offers Equity
Key skills/competency
- Conversational AI Design
- AI Model Design
- Customer Experience
- Contact Center Solutions
- Natural Language Processing
- Dialogflow CX
- Python
- Linguistics
- AI Delivery Projects
- Stakeholder Collaboration
Skills & topics
- Conversational AI Designer
- AI
- Natural Language Processing
- Dialogflow CX
- Linguistics
- Customer Experience
- Contact Center
- AI Solutions
- Virtual Agents
- Associate
How to get hired
- Tailor your resume: Highlight experience with Conversational AI, NLP, and any relevant platforms like Dialogflow CX.
- Showcase communication skills: Emphasize verbal and written communication abilities in your application and during interviews.
- Demonstrate learning agility: Express your eagerness to work in a fast-paced environment and develop new skills.
- Prepare for technical questions: Be ready to discuss your understanding of Conversational AI and NLP concepts.
- Network with employees: Connect with current Cresta employees on LinkedIn for insights into company culture and the role.
Technical preparation
Study Dialogflow CX documentation and best practices.,Practice designing conversational flows for voice and chat.,Review NLP concepts and their application in AI.,Familiarize yourself with Python basics if needed.
Behavioral questions
Describe a time you collaborated with diverse teams.,How do you handle working in a fast-paced environment?,Explain your interest in AI and customer experience.,How do you approach problem-solving in design projects?
Frequently asked questions
- What is the primary focus of the Associate Conversational AI Designer role at Cresta?
- The Associate Conversational AI Designer at Cresta will focus on designing high-quality AI conversation models for real-time coaching and assistance for contact center agents, as well as creating conversational experiences for voice and chat virtual agents. This involves collaborating with internal teams and potentially customers.
- What qualifications are essential for an Associate Conversational AI Designer at Cresta?
- Essential qualifications include strong verbal and written communication skills, a desire to work in a fast-paced environment, and a general knowledge of Conversational AI and natural language processing models. A background in Linguistics is preferred, and experience with Python or bot design platforms like Dialogflow CX is a plus.
- How does Cresta support employee development in this role?
- Cresta supports employee development through opportunities to learn and develop a wide range of skills in a fast-paced environment. The role involves collaboration with various expert teams, offering a great learning experience in AI-driven customer experiences.
- What is the salary range for the Associate Conversational AI Designer position at Cresta?
- The posted base salary range for this role is $60,000 to $95,000 per year, plus equity. The final offer will depend on factors such as experience, skills, education, and location.
- What kind of projects will an Associate Conversational AI Designer work on at Cresta?
- You will assist in all stages of AI Delivery projects, including designing, building, deploying, and tuning AI solutions for customers. This includes designing solutions for contact centers across various industries and developing virtual agent solutions using platforms like Google's Dialogflow CX.
- Does Cresta offer remote work options for the Associate Conversational AI Designer role?
- The job description mentions a 'Work from home office stipend,' suggesting that remote work is a possibility. However, specific details on the work arrangement (remote, hybrid, or on-site) should be confirmed directly with the hiring team.
- What is the role of Linguistics in this position?
- A background in Linguistics is preferred for the Associate Conversational AI Designer role, as it can provide a strong foundation for understanding language structure, semantics, and pragmatics, which are crucial for designing effective conversational AI models.
- How can I ensure my application stands out for the Associate Conversational AI Designer role?
- To make your application stand out, highlight your strong communication skills, any experience with Conversational AI or NLP, and specific knowledge of tools like Dialogflow CX. Express your enthusiasm for the fast-paced AI industry and your desire to learn and contribute.
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