ClaimsAlert Agent Bilingual

Bilingual ClaimsAlert Agent at Crawford & Company

We are currently recruiting for a part-time Bilingual ClaimsAlert Agent to join our team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The hourly wage range is $20 to $24. This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

Responsibilities

• Responsible for the intake of new claims, primarily auto and property claims.
• Document new claim details on behalf of insurance companies.
• Provide the insured with immediate assistance required at the time of the call.
• Assign new claims to the appropriate insurance company.
• This is a 24/7 operation with peak volume occurring in the evenings and over the weekends. Our scheduling team will work with successful candidates to create a schedule that balances employee and business needs.

Qualifications

• Bilingual, French and English.
• Excellent verbal and written communication skills are required.
• Basic computer troubleshooting skills and knowledge of MS Office (Word, Outlook, etc), with a willingness to learn new programs/systems.
• Team player attitude with strong interpersonal skills.
• Problem solving and troubleshooting abilities for handling phone inquiries.
• Excellent data entry and typing speed with attention to detail and commitment to quality.
• Proven ability to work in a fast-paced, high volume work environment.
• 1-2 years of customer service experience is required.
• Past experience in a call centre is an asset.
• Past experience in related field such as insurance, construction, restoration, automotive is considered an asset.

Key skills/competency

• Bilingual (French/English)
• Customer Service
• Claims Intake
• Data Entry
• Communication Skills
• Problem Solving
• MS Office
• Call Center Operations
• Attention to Detail
• Interpersonal Skills