Technology and Innovation Strategist

About Crave Cookies

Crave Cookies is a rapidly growing premium cookie and soda franchise with 55 locations and plans for 20+ new stores by end of 2026. Our fully remote corporate team, based in Utah, leverages AI and automation to maintain a lean, efficient operation. We prioritize data-informed decisions, encourage innovation from all team members, and offer significant ownership over high-impact work.

Role Summary: Technology and Innovation Strategist

As a Technology and Innovation Strategist, you will be crucial to maintaining Crave Cookies' operations across corporate and franchise locations. This involves frontline tech support, core digital maintenance (website, franchisee site, mobile app), and actionable reporting. You'll also act as Crave's tech innovation scout, identifying operational gaps and translating them into buildable tools, integrations, and automations for the development team. You will directly assist franchisees with Square integrations, POS issues, menus, hours, and digital updates, while also monitoring performance data and customer trends to identify successes, challenges, and unseen opportunities.

Key Responsibilities

• Technology innovation and tooling: Identify workflow friction, operational bottlenecks, and data blind spots within Crave’s tech infrastructure, proposing tools, apps, automations, and integrations to improve efficiency, reduce errors, and enhance visibility.
• Franchisee support and tech operations: Respond to franchisee tech tickets (Square, POS, menus, online ordering), identify common pain points, and recommend system improvements.
• Data management and reporting: Monitor and report on sales performance, track product sales and menu performance, and translate customer behavior trends into actionable operational or marketing insights.
• Website and app maintenance: Create and document processes for CraveCookies.com and franchisee support site updates, and maintain the Crave Cookies mobile app, including content refreshes, release coordination, and troubleshooting.

Qualifications

Required:

• Ability to troubleshoot technical issues and explain solutions clearly.
• Experience maintaining websites and managing content updates.
• Strong documentation habits and process creation comfort.
• Data fluency: monitoring performance, spotting patterns, building basic reports.

Preferred:

• Experience supporting tech systems in multi-location businesses (franchise, retail, QSR).
• Working knowledge of POS ecosystems (Square experience preferred).
• Experience coordinating mobile app updates and releases.
• Familiarity with online ordering, menu configuration, hours management.
• Experience with dashboards, automation tools, integrations, or light scripting.
• Experience writing requirements/briefs for developers (PRDs, specs, acceptance criteria).
• Comfort working cross-functionally with operations and marketing.

A note on experience: We know that candidates from underrepresented backgrounds often don’t apply for jobs unless they meet 100% of the qualifications. If you’re excited about this role but don’t meet every requirement, we encourage you to apply anyway!

Compensation and Benefits

• Starting salary of $70,000, potential raise to $85,000 based on 90-day benchmarks.
• Health insurance.
• Paid time off.
• Employer-supported vision and dental insurance.

Key skills/competency

• Technology Strategy
• Innovation Scouting
• Frontline Tech Support
• Digital Maintenance
• Website Management
• Mobile App Management
• Data Reporting
• Square POS
• Automation
• Franchise Operations