Assistant Account Manager

Assistant Account Manager - Data Center Services

The Assistant Account Manager (AAM) plays a critical role in supporting the successful delivery, coordination, and performance of customer accounts within the data center and critical infrastructure services environment. This position partners closely with Account Managers to ensure seamless execution of service operations, effective communication across stakeholders, and accurate tracking of account activity.

The AAM acts as a central coordination point between customers, OEMs, subcontractors, field technicians, and internal teams, ensuring all service activities are planned, documented, and executed efficiently. This role requires strong organizational discipline, attention to detail, and the ability to manage multiple priorities in a fast-paced, high-reliability environment.

Essential Duties and Responsibilities

• Support Account Managers in the day-to-day management of customer accounts.
• Assist in maintaining strong customer relationships through responsiveness, professionalism, and proactive communication.
• Provide regular updates on account activity, service delivery status, and open items.
• Assist in preparing for customer meetings, including agendas, reports, and follow-ups.
• Support issue resolution by tracking customer concerns and coordinating internal responses.
• Coordinate scheduling of technicians, OEM vendors, and subcontractors.
• Assist in planning service delivery timelines and ensuring resource alignment.
• Monitor work orders and service tickets to ensure timely completion.
• Serve as liaison between field teams, operations management, and account leadership.
• Communicate scheduling changes and project updates.
• Maintain accurate account records, schedules, and service documentation.
• Assist with processing timesheets and service reports.
• Support billing readiness and documentation accuracy.
• Track labor hours and operational metrics.
• Monitor open items, escalations, and service gaps.
• Drive timely follow-up and resolution of issues.
• Identify risks and escalate to Account Managers.
• Support continuous improvement efforts.
• Ensure technicians meet safety and site access requirements.
• Support adherence to company procedures and customer requirements.
• Maintain audit-ready documentation.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• 2+ years of experience in account coordination, operations support, or customer service.
• Experience in data centers or critical infrastructure preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills.
• US Citizenship required.

Computer Skills

• Proficiency in Microsoft Suite applications such as: Excel, Word, and Outlook.
• Knowledge of NetSuite is a PLUS.

Certificates and Licenses

No certificates or licenses required.

Supervisory Responsibilities

No supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is occasionally required to move objects 10-20 pounds; they are frequently required to stand, walk, stoop, kneel, crouch, or crawl; Occasionally required to sit and climb and balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Key skills/competency

• Account Management
• Customer Service
• Data Center Operations
• Critical Infrastructure
• Project Coordination
• Stakeholder Communication
• Service Delivery
• Issue Resolution
• Scheduling
• Documentation