Customer Care Specialist I

@ Cox Enterprises

Overview

The Customer Care Specialist I role at Cox Enterprises involves partnering with all parties to manage open issues, working closely with escalation teams, and ensuring all exceptions are documented and monitored. The role includes educating dealers about Manheim services and ancillary partners, and working across departments to train other team members on resolving client issues.

Key Responsibilities

• Provide responsive, timely telephone, chat, and email support
• Act as a single point-of-contact from issue identification through resolution
• Coordinate with IT, Product, and other departments for issue resolution
• Monitor and oversee the resolution process of all problems
• Consult with dealers and maintain existing customer relationships

Qualifications

• High School Diploma/GED
• Less than 2 years of experience required; call center/client interfacing preferred
• Knowledge of basic computer functions, email, and internet
• Excellent written and oral communication skills
• Ability to multi-task and prioritize under pressure
• Experience in the automotive industry is a plus

Compensation & Benefits

Hourly base pay rate ranges from $17.79 to $26.63 depending on location and expertise. Additional compensation may include commission or incentive programs. Employees receive a minimum of sixteen hours of paid time off monthly, seven paid holidays annually, and other leave benefits such as bereavement, voting, jury duty, volunteer, military, and parental leave.

Key skills/competency

• customer care
• call center
• problem solving
• communication
• escalation
• IT basics
• training
• email support
• automotive
• metrics