Business Services Specialist

Business Services Specialist II

Cox Automotive Inc. is seeking a dedicated Business Services Specialist II to join their team. This role involves performing a variety of administrative and customer service functions to support sale day operations.

What You'll Do

• Perform sale day administration, including front counter operations, collecting and posting payments, and matching titles with invoices and checks.
• Provide quality customer service through face-to-face and phone interactions, answering questions and offering support.
• Conduct basic data entry into the AS 400 computer system and download digital images of vehicles as instructed.
• Prepare, issue, and send out various documents such as correspondence, bills, invoices, receipts, and checks.
• Copy data, compile records and reports, and sort and file documents.
• Operate standard office equipment including copiers, fax machines, scanners, and postage machines.
• Answer phones, relay messages, and perform errands.
• Greet and assist customers promptly and professionally.
• Process incoming mail and packages via Airborne/FedEx, and prepare outgoing mail with proper postage and labeling.
• Visit the U.S. Post office daily for mail drop-off and pick-up as needed.
• Replenish mail machine postage and prepare shipping labels using computer systems.
• Ensure all mailed items are properly packaged, labeled, and addressed.
• Demonstrate a strong commitment to safety by following all procedures and modeling safe behaviors.
• Actively participate in safety initiatives aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime as business needs dictate.

Who You Are

• Minimum of a High School Diploma/GED and 3 years of experience in a related field. Alternatively, a relevant degree/certification beyond high school with up to 1 year of experience, or 5 years of related experience.
• Prior clerical or administrative experience is essential.
• Strong communication and organizational skills are required.
• Basic computer software proficiency is necessary.
• A commitment to providing excellent customer service is a must.

Compensation

The hourly pay rate for this position ranges from $18.17 to $27.31 per hour. The actual base rate will depend on factors like the position's location and the candidate's qualifications. This position may also be eligible for additional compensation through commission and/or incentive programs.

Benefits

Employees are eligible for a minimum of sixteen hours of paid time off per month and seven paid holidays annually. Additional paid time off is available for bereavement, voting, jury duty, volunteering, military service, and parental leave.

Key skills/competency

• Administrative Support
• Customer Service
• Data Entry
• Payment Processing
• Title Management
• Office Equipment Operation
• Mail Handling
• Communication Skills
• Organizational Skills
• Clerical Experience