Product Researcher

About Coursera

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025.

Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning.

Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview

The Product Research team plays a critical role in shaping Coursera’s learner and partner experience. We uncover user needs and translate them into insights that help teams build intuitive, impactful products. As a Product Researcher focused on the Enterprise division, you will support research efforts that improve our admin, learner, and customer-facing workflows. Your work will influence user experience decisions across the product lifecycle — from micro-interaction refinements to informing feature development.

Responsibilities

• Plan and conduct user research across multiple stages of the product development cycle using a range of qualitative and quantitative methods.
• Deliver clear, actionable insights that help teams understand user needs and guide both tactical and ongoing product decisions.
• Contribute to defining a research plan that aligns with product goals such as activation, adoption, and retention.
• Collaborate with cross-functional partners including Product, Design, Customer Success, and Marketing to surface insights that inform product improvements and go-to-market considerations.
• Work closely with Data Science to shape research questions, validate findings, and connect qualitative insights with behavioral metrics.

Basic Qualifications

• 4-7 years of experience conducting user research with demonstrated impact on product development.
• Strong knowledge of qualitative and quantitative UX research methods, supported by a portfolio of past research work and deliverables.
• Strong communication skills with proficiency in spoken and written English.

Preferred Qualifications

• Experience working on B2B or SaaS products, especially involving admin workflows, provisioning, integrations, or reporting.
• Experience conducting research on complex or multi-system user journeys that span both on-platform and off-platform interactions.
• Ability to communicate complex findings clearly and persuasively to varied audiences.
• Ability to work independently, handle ambiguity, and adapt in a fast-paced environment.

Key skills/competency

• User Research
• Qualitative Research
• Quantitative Research
• UX Research Methods
• Product Development
• User Needs Analysis
• Cross-functional Collaboration
• Data Insights
• B2B SaaS Experience
• Communication Skills