Customer Success Analyst
@ Cotiviti

Hybrid
$80,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @cotiviti.com
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Job Details

Overview

Join a leading healthcare analytics company, with a mission to improve the healthcare system through advanced technology, data analytics, and specialized expertise. As a Customer Success Analyst, you will be a key player in building and maintaining customer relationships while gaining hands-on experience in account management.

Responsibilities

  • Be the primary contact for our users providing friendly support.
  • Support account management alongside the Head of Customers and Partnerships.
  • Advocate customer feedback to product and engineering teams.
  • Maintain and update reporting dashboards for business insights.

Qualifications

  • Minimum 2+ years of customer experience.
  • Healthcare sector experience preferred; private health insurance a bonus.
  • Excellent written and verbal communication skills.
  • High empathy, strong listening, and problem-solving skills.
  • Project management and analytics experience is an advantage.

About You

You are a natural relationship builder who cares about helping people and communicates with clarity. You handle challenges positively and thrive in collaborative, team-oriented environments.

What We Offer

  • Fully remote work with flexible and inclusive environment.
  • Opportunities for career growth in customer success and account management.
  • Impactful role in the healthcare industry with a fun team culture.
  • Competitive salary package.

Key skills/competency

  • Customer Success
  • Analytics
  • Account Management
  • Communication
  • Healthcare
  • Project Management
  • Problem-solving
  • Data Analytics
  • Relationship-building
  • Remote Work
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How to Get Hired at Cotiviti

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to highlight customer success skills.
  • Research Cotiviti's culture: Understand their mission and values.
  • Emphasize analytics: Showcase experience in data-driven environments.
  • Prepare for interviews: Practice account management and problem-solving scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review dashboard tools and analytics software.
Practice using reporting and CRM platforms.
Brush up on data analysis techniques.
Learn basics of project management tools.

Behavioral Questions

Describe resolving a customer issue.
Explain managing conflicting customer needs.
Detail your communication style effectively.
Share teamwork examples from past roles.

Frequently Asked Questions