Technical Account Manager
Coralogix
Job Overview
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Job Description
About Coralogix
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
The Technical Account Manager Role
Technical Account Managers at Coralogix are crucial in ensuring customer satisfaction and helping them efficiently utilize their observability and security data. We are seeking hard-working, sharp, and humble professionals with proven technical customer-facing experience.
As trusted advisors, our Technical Account Managers consult customers throughout their monitoring, security, and observability journey. This senior-level role demands a critical intersection of high technical expertise and a strong focus on customer satisfaction, renewal, and expansion. You will be expected to professionally and accurately solve problems, demonstrate product value, and interact across various platforms and software types, engaging with audiences from software engineers and DevOps to the C-suite.
Key Responsibilities
- Solve customer’s technical problems by adopting the platform, integrating new data, and utilizing existing integrations.
- Understand customers' technical requirements and business goals to consistently create new artifacts and deliver value.
- Lead the onboarding process, from new integrations and artifact creation to trainings and troubleshooting.
- Maintain strong knowledge of the Log Management / Observability markets to guide customers with best technical practices.
- Build successful, ongoing game plans for each customer based on specific data analysis and their needs.
- Establish and engage with technical counterparts to drive product adoption.
- Conduct Quarterly Business Reviews (QBRs) with customers to reflect delivered value and ensure their needs are met.
- Advocate internally for customer needs within Coralogix, influencing product development roadmap.
- Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.
Requirements
- Background knowledge of DevOps / Cloud / Observability.
- Industry knowledge and informed opinions on Monitoring, Observability, Log Management, SIEM.
- Hands-on experience in technical integrations and complex troubleshooting.
- Proven experience in customer-facing positions with excellent customer interaction skills.
- Excellent communication skills in English, both written and verbal.
- Strong presentation skills, capable of establishing credibility with executives.
- Hands-on Engineering/DevOps background – an advantage.
- Comfortable coding in any high-level programming language (Java, Go, Python) – an advantage.
- BSc degree in Computer Science / Engineering – an advantage.
- Experience in SAAS B2B software companies – an advantage.
Cultural Fit at Coralogix
We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Compensation and Benefits
The on-target earnings range for this Technical Account Manager role is $160,000 - $200,000. Your salary will be determined by your experience, skills, education, and work location. Our comprehensive total compensation package includes inclusive employee benefits for healthcare, dental, and mental health, a 401(k) plan and match, paid sick time, and paid time off. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Key skills/competency
- Observability
- DevOps
- Cloud Computing
- Log Management
- SIEM
- Technical Integrations
- Troubleshooting
- Customer Success
- Product Adoption
- Technical Sales
How to Get Hired at Coralogix
- Research Coralogix's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Highlight experience in DevOps, observability, SIEM, and customer-facing technical roles, tailoring it to Coralogix's needs.
- Showcase technical expertise: Prepare to discuss specific examples of troubleshooting, integrations, and coding skills (Java, Go, Python) relevant to the Technical Account Manager role.
- Demonstrate customer focus: Practice articulating how you've built strong customer relationships, driven adoption, and delivered business value in previous roles.
- Prepare for behavioral questions: Reflect on experiences that demonstrate your hunger, humility, and smart problem-solving aligned with Coralogix's cultural fit.
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