Customer Care Agent
@ COPENHAGEN STUDIOS GmbH

Hybrid
€20,000
Hybrid
Part Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXX******* @copenhagenstudios.com
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Job Details

Overview

The Customer Care Agent role at COPENHAGEN STUDIOS GmbH involves supporting customers through phone and email in a friendly and solution-oriented manner.

Responsibilities

  • Service and solution-oriented support via telephone and email
  • Handling inquiries related to invoices, deliveries, and orders
  • Collaboration with Logistics, IT, and E-Commerce teams
  • Improvement of service quality through active input
  • Managing more complex inquiries with care and systematic approach
  • Analyzing customer feedback and key metrics for improvements

Requirements

Experience in customer service or a related field is an advantage but not mandatory. Must possess strong communication skills, empathy, teamwork, reliability, and the ability to work in a structured and independent manner.

Benefits

  • Flexible working hours with remote working possibility within Germany
  • Part-time options (up to 20 hours/week), Minijob or student opportunities
  • Friendly and creative team environment with strong camaraderie
  • Attractive employee discounts

Contact

If you are passionate about fashion, team work, and identify with the COPENHAGEN brand, please send your application including your earliest start date and salary expectations to: jobs@copenhagenstudios.com.

Key skills/competency

  • Customer Service
  • Communication
  • Teamwork
  • Problem-solving
  • Order Management
  • Billing
  • Feedback Analysis
  • Remote Work
  • Collaboration
  • Adaptability
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How to Get Hired at COPENHAGEN STUDIOS GmbH

🎯 Tips for Getting Hired

  • Research COPENHAGEN STUDIOS GmbH: Understand their mission and values via website and reviews.
  • Customize your resume: Highlight customer service and teamwork experience.
  • Prepare examples: Detail past experiences with complex inquiries.
  • Practice communication: Showcase clarity and empathy in interviews.

📝 Interview Preparation Advice

Technical Preparation

Review CRM and email management tools.
Practice billing and order processing steps.
Understand logistics and IT support basics.
Study customer feedback analysis techniques.

Behavioral Questions

Describe a challenging customer service experience.
Explain teamwork in resolving issues.
Discuss handling demanding customer interactions.
Share an example of process improvement feedback.

Frequently Asked Questions