Title Express Processor (Remote
Copart · United States
- Hybrid
- Full-time
- $84,275 / year
- United States
Job highlights
- Process vehicle titles and related paperwork remotely.
- Liaise with insurance companies, financial institutions, and owners.
- Handle mail, calls, and document creation for title procurement.
- Ensure compliance with state and company guidelines.
- Work independently or in a team environment.
About the role
Title Express Processor
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Job Overview
The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
Key Responsibilities
- Opening/scanning mail received.
- Handling call queues to answer basic Title Express questions, provide claim updates, and direct callers.
- Creating and sending Total Loss Packets according to state guidelines.
- Initiating contact with Lien Holders to secure payoff information, Letters of Guarantee, and Copy of Title.
- Contacting owners/insureds to inform them of upcoming documentation or send customer-specific packets.
- Following up with owners/insureds for necessary or corrected documents.
- Following up with Lien Holders for required documents.
- Sending revised packets to owners/insureds as needed.
- Meeting internal cycle times and auditable criteria.
- Reviewing mail for compliance with State guidelines.
- Authorizing
Skills & topics
- Title Express Processor
- Vehicle Titles
- Customer Service
- Insurance
- Lien Holder
- Remote
- Office Administration
- Document Processing
- Compliance
- Microsoft Office
- Communication Skills
- Problem Solving
- Multi-tasking
- Fast-paced Environment
- Teamwork
- Independent Work
- English Fluency
- Valid Driver's License
- Overtime
- Copart
- Total Loss Packets
- DMV
- Financial Institutions
- Vehicle Owners
- Mail Processing
- Call Queue Management
- Letters of Guarantee
- Payoff Information
- Employee Benefits
- 401k
- ESPP
- EAP
- Medical
- Dental
- Vision
- Paid Time Off
- Company Holidays
How to get hired
- Tailor your resume: Highlight your office customer service experience and proficiency with Microsoft products for the Title Express Processor role.
- Showcase key skills: Emphasize your communication, customer service, problem-solving, and multi-tasking abilities in your application.
- Address requirements directly: Ensure your application clearly states your HS degree, basic 10-key proficiency, and ability to analyze title documents.
- Prepare for the interview: Be ready to discuss your experience with fast-paced environments and your ability to work independently and in a team.
- Follow application instructions carefully: Submit all required information accurately to demonstrate attention to detail.
Technical preparation
Master Microsoft Office Suite, especially Outlook and Word.,Practice analyzing title documents for accuracy and compliance.,Familiarize yourself with basic 10-key data entry.,Understand vehicle title processes and state guidelines.
Behavioral questions
Describe a time you handled multiple customer inquiries.,How do you prioritize tasks in a fast-paced environment?,Tell me about a challenging customer service situation.,How do you ensure accuracy in your work?
Frequently asked questions
- What are the primary responsibilities of a Title Express Processor at Copart?
- As a Title Express Processor at Copart, you will primarily assist auto insurance companies with procuring vehicle titles and handling title paperwork. This includes managing mail, answering calls, creating and sending total loss packets, contacting lien holders and owners, and ensuring all documentation complies with state guidelines. You'll also be responsible for launching the 'Okay to Pay' authorization after final file review and monitoring a shared inbox for timely task completion.
- What is the required education and experience for the Title Express Processor position at Copart?
- Copart requires a High School degree (HS degree) and at least one year of office customer service experience for the Title Express Processor role. Proficiency in basic office equipment and Microsoft products is also essential.
- Is the Title Express Processor role at Copart remote?
- Yes, the job description explicitly states that the Title Express Processor position is a remote role.
- What are the key skills needed to succeed as a Title Express Processor at Copart?
- To succeed as a Title Express Processor, you'll need excellent communication (written and verbal) and customer service skills, the ability to identify and analyze vehicle title documents, strong problem-solving skills, and the capacity to multitask in a fast-paced environment. Proficiency in Microsoft products, basic 10-key skills, and the ability to work independently or in a team are also crucial.
- What kind of benefits does Copart offer its employees?
- Copart offers a comprehensive benefits package including Medical/Dental/Vision insurance, 401k with company match, Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), 10 vacation days, 7 paid company holidays, and Life and AD&D Insurance, among other benefits.
- How does Copart handle diversity and inclusion in its workplace?
- Copart is committed to harnessing the power of diversity, inclusion, and collaboration. They strive to create a workplace where diverse perspectives foster innovation, and where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
- What is the pay range for the Title Express Processor role at Copart?
- The pay range for the Title Express Processor position at Copart is between $20.26 and $22.84 per hour.
- Does Copart participate in the E-Verify program?
- Yes, Copart participates in the Department of Homeland Security's U.S. Citizenship and Immigration Services' E-Verify program for U.S. applicants and employees.