Remote Customer Service Representative
Copart · United States
- Hybrid
- Full-time
- $45,760 / year
- United States
Job highlights
- Provide exceptional customer service remotely.
- Obtain vehicle releases from various locations.
- Handle customer inquiries via phone, chat, email.
- Meet call quality and resolution targets.
- Utilize MS Suite and office equipment proficiently.
About the role
Remote Customer Service Representative
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The GCFR - Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.
In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Internal Applicants make sure you inform your direct manager you are interested in this role!
This position will work on call for release for BluCar**
Job Duties
- Understanding client needs and offering solutions and support.
- Position may expand to include Chat and Email Customer Support.
- Answer and place call in a professional manner.
- Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
- Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
- Other duties as assigned.
Required Skills And Experience
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Pay: $16.04 - $22.00 hourly
For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly
Benefits Summary
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
- Along With Many Other Employee Benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Key skills/competency
- Customer Service
- Problem-Solving
- Communication Skills
- Attention to Detail
- MS Office Proficiency
- Typing Skills
- Multitasking
- Professionalism
- Bilingual Skills
- Adaptability
Skills & topics
- Customer Service Representative
- Remote Customer Service
- Customer Support
- Vehicle Release Specialist
- Call Center Representative
- Online Auction Support
- Client Services
- Communication Skills
- Problem Solving
- Multi-tasking
How to get hired
- Tailor your resume: Highlight customer service, problem-solving, and typing speed (45 WPM) for the Remote Customer Service Representative role.
- Craft a compelling cover letter: Express your understanding of Copart's platform and your ability to provide exceptional customer experiences.
- Prepare for the interview: Be ready to discuss your experience with MS Suite, handling challenging customer situations, and your bilingual skills.
- Showcase attention to detail: Demonstrate your ability to multi-task and maintain professionalism in a fast-paced environment during the assessment.
- Understand the company: Research Copart's global presence and its role as a leader in online vehicle auctions.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Remote Customer Service Representative at Copart?
- The primary responsibility of a Remote Customer Service Representative at Copart is to provide exceptional customer service, primarily by obtaining the release of vehicles from various locations. This includes understanding client needs, offering solutions, and handling inquiries via phone, chat, and email, all while maintaining high standards of professionalism and call quality.
- What skills and experience are required for the Remote Customer Service Representative position at Copart?
- Required skills and experience include at least one year of office support in a customer service role, a high school diploma, excellent customer service and communication skills (written and verbal), proficiency in MS Suite, a typing speed of 45 WPM, attention to detail, problem-solving abilities, and the capacity to multi-task in a fast-paced environment. Bilingual skills are a plus.
- What is the pay range for a Remote Customer Service Representative at Copart?
- The pay range for a Remote Customer Service Representative at Copart is $16.04 - $22.00 per hour. For specific locations like California, Colorado, New York, and Washington, the pay rate ranges from $18.00 - $24.00 per hour.
- Does Copart offer benefits for Remote Customer Service Representatives?
- Yes, Copart offers a comprehensive benefits package including Medical/Dental/Vision insurance, a 401k with company match, Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), paid vacation and sick time, paid company holidays, and Life and AD&D Insurance, among other benefits.
- How does Copart ensure the quality of customer service interactions for this role?
- Copart measures call quality based on factors such as knowledge demonstrated, the level of professionalism, and the timeliness of follow-up calls. Representatives are expected to focus on call resolution and utilize company resources effectively to meet customer needs.
- Is this a fully remote position?
- Yes, the job title indicates this is a 'Remote Customer Service Representative' position, suggesting that the work can be performed from a remote location.
- What is Copart's stance on diversity and inclusion?
- Copart is focused on harnessing the power of diversity, inclusion, and collaboration. They are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully, believing that diverse perspectives drive innovation.