Senior Full Stack Engineer, CX Tools

About CookUnity

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About The Team

Our company is dedicated to building tools and systems that empower our Customer Experience team to provide exceptional service. We believe in the power of technology to transform customer interactions and are looking for engineers who are passionate about making a meaningful impact. Join us and help shape the future of customer experience.

The Role

You will report to the Engineering Manager’s squad as a Senior Full Stack Engineer, CX Tools. You will collaborate with 2 other engineers in your squad, focusing on developing and enhancing tools and systems that support our Customer Experience (CX) team and improve our customer interactions. You will work closely with Product Managers, Product Designers, and CX specialists to build and optimize solutions that directly impact customer satisfaction and engagement.

This Is Our Current Stack

• Languages: Kotlin, Javascript, Typescript
• Frameworks: ReactJS, Redux, Apollo GraphQL, NestJS, NextJS
• Infrastructure: AWS, Kubernetes, Terraform, MySQL, PostgreSQL, Snowflake, Redis, DataDog, Segment
• Methodology: Agile
• Architecture: Service Oriented

Responsibilities

• Owning the design and implementation of features within our Javascript stack that engage customers and have a meaningful impact on people’s lives.
• Iterating on new and existing features to improve user experience and performance.
• Actively contribute to the adoption of strong software architecture, development of best practices, and new technologies.
• Improving the maturity of our technical stack with engineering best practices.
• Being part of the code review process and helping to mentor other engineers.
• Contribute technically to projects by being a hands-on coder, removing roadblocks, and repairing technical issues.
• Partner with members of Product, Growth, Marketing, Customer Experience and other teams to continually refine and improve our product in an agile process.
• Helping to have higher levels of uptime & supporting the on-call rotation that will help the business run 24/7.

Qualifications

• Experience: At least 3+ years of experience as a Software Engineer with a focus on developing tools and systems for Customer Experience or similar fields.
• Backend Interaction: Strong understanding of interacting with and building backend REST APIs.
• Service-Oriented Architecture: Strong knowledge of service-oriented architectures.
• Proactive Improvement: Ability to proactively identify opportunities to improve systems and processes.
• Testing: Experience implementing and maintaining unit tests and end-to-end (e2e) tests.
• Team Environment: Enjoy working in small teams within a fast-paced startup environment.
• Leadership Potential: Excitement about the opportunity to grow into a leadership role as the company expands.

Preferred Requirements

• Advanced knowledge of AI within CX environments
• Knowledge of mobile app development, such as React Native

Benefits

• 💸 Get paid in USD.
• 🗺 Work remotely: design the life that you want
• ⛱ Enjoy 15 days of vacation each year from the start date
• 🎄 16 fully paid Argentinean holidays
• 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
• 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• 🐣 Paid Family leave
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
• 🧑‍🏫 Personalized English coach

Key skills/competency

• Full Stack Development
• Customer Experience (CX) Tools
• JavaScript
• ReactJS
• NestJS
• Service-Oriented Architecture (SOA)
• AWS
• Kubernetes
• REST APIs
• Agile Methodology