CASH APPLICATION REPRESENTATIVE - FINANCE - REV...

@ Cook County

Job Overview

The Cash Application Representative at Cook County facilitates payment and adjustment processes for Accounts Receivables in the Finance - Patient Financial Services department. Accuracy, reporting, troubleshooting, and timely processing are key to maintaining the facility's financial health.

Typical Duties

• Perform cashiering functions including payment acceptance and adjustment processing.
• Post lock box, credit card transactions, manual checks, wire transfers, ACH deposits, and refund requests.
• Handle daily payment and adjustment postings including zero payment entries.
• Research and resolve posting discrepancies and electronic posting errors.
• Reconcile payments or adjustments to batch or daily totals.
• Process refunds and resolve system transaction control errors.
• Train department staff on timely and accurate posting procedures.
• Perform daily productivity, performance, and quality assurance reporting.
• Escalate issues with recommended solutions to management.
• Adhere to all facility policies including regulatory and training requirements.

Minimum Qualifications

High School diploma or GED required plus at least one year of experience in hospital accounts receivables related to cash/application.

Preferred Qualifications

Hospital billing/collection certification and experience within multi-hospital systems are preferred. Bilingual skills in English/Spanish or English/Polish are an asset.

Knowledge, Skills, and Abilities

• Proficiency in Siemens, Cerner, Emdeon, and Monarch applications.
• Advanced Microsoft Office suite skills including Access, Excel, Word, PowerPoint, and Visio.
• Ability to perform high-volume numeric processing and accurate data entry.
• Strong analytical skills to resolve posting errors and payment discrepancies.

Veteran Preference

Honorably discharged Veterans meeting minimum qualifications receive preferential consideration. Appropriate documentation must be submitted at application and interview.

Additional Information

All offers are contingent upon satisfactory references, background checks, licensure, and completion of physical and drug screens. Cook County Health & Hospitals System is an Equal Opportunity Employer.

Key skills/competency

Cash Application Representative, Payment Processing, Reconciliation, Hospital Finance, Customer Service, Data Entry, Microsoft Office, Cerner, Siemens, Troubleshooting