Customer Service Representative (Sales Focus, Remote)
Convertros · United States
- Hybrid
- Full-time
- $62,400 / year
- United States
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Job highlights
- Drive client growth by converting inbound leads.
- Remote role with global work model opportunities.
- Earn uncapped performance-based income.
- Structured training and transparent career growth.
- Requires strong communication and goal-orientation.
About the role
About the Role: Customer Service Representative (Sales Focus, Remote)
Start a career in sales with real earning potential! The Customer Service Representative or Business Development Associate (BDA) plays a key role in driving growth for Convertros’ U.S. clients by handling inbound leads, building relationships, and converting interest into action. This position is ideal for individuals with strong communication skills, a proactive mindset, and the drive to grow within a high-performance, remote sales organization.
Benefits
- Weekly performance-based pay
- Fully remote, global work model
- Career growth every 90 days
- Structured training and real-time coaching
- Transparent, merit-based promotions
Compensation
- Paid training: $16 USD/hour
- After training: $8 USD per booking
- Performance-based earnings with no cap
Key Responsibilities
- Handle inbound leads and convert them into bookings, appointments, or enrollments
- Manage daily performance metrics with full accountability for results
- Collaborate with leaders for ongoing feedback and real-time coaching
- Contribute to a fast-paced, data-driven sales culture focused on growth
Qualifications
- Strong communication and interpersonal skills
- Fast learner with a proactive and goal-oriented attitude
- Comfortable with structure, targets, and measurable outcomes
- Fluent English (written and spoken)
- No prior sales experience required - training provided (entry-level friendly)
Work Environment & Requirements
- 100% remote — work from anywhere
- Collaborative, multicultural, and growth-focused environment
- Regular 90-day performance and promotion reviews
- Must have access to reliable internet and a quiet work setup
Schedule
Full-time (40 hours/week), between 12 PM and 12 AM EST, with availability on Saturdays.
About Convertros
Convertros is a remote-first sales organization where high performers thrive. We believe growth should be structured, transparent, and achievable — not a promise. All our leaders started as BDAs and advanced through measurable performance. If you value Drive, Hustle, Curiosity, Ownership, Transparency, and Care, you’ll feel right at home.
Key skills/competency
- Sales
- Customer Service
- Lead Conversion
- Communication Skills
- Goal-Oriented
- Performance Metrics
- Remote Work
- Sales Training
- Client Relationship Management
- Fast Learner
Skills & topics
- Customer Service Representative
- Sales
- Remote
- Business Development
- Lead Generation
- Customer Service
- Sales Representative
- Entry Level
- B2B Sales
- Customer Engagement
How to get hired
- Tailor your resume: Highlight communication, goal-orientation, and any customer-facing experience. Quantify achievements where possible.
- Craft a compelling cover letter: Express your drive for sales and growth within Convertros. Mention their core values.
- Prepare for behavioral questions: Be ready to discuss your proactive nature and how you handle targets.
- Showcase your communication skills: Practice articulating your thoughts clearly and concisely, reflecting fluency in English.
- Demonstrate tech readiness: Confirm you have a reliable internet connection and a suitable remote work setup.
Technical preparation
Ensure stable internet connection.,Set up a quiet, professional workspace.,Familiarize with CRM basics.,Practice using communication tools.
Behavioral questions
Describe a time you exceeded a goal.,How do you handle performance targets?,How do you stay motivated remotely?,Share your approach to learning quickly.
Frequently asked questions
- What are the typical working hours for a Customer Service Representative at Convertros?
- The Customer Service Representative role at Convertros is full-time, requiring 40 hours per week. The schedule operates between 12 PM and 12 AM EST, with required availability on Saturdays. This allows for flexibility within a specific time window.
- Is prior sales experience necessary to be a Customer Service Representative at Convertros?
- No, prior sales experience is not required for the Customer Service Representative (BDA) position at Convertros. The company provides structured training and real-time coaching, making it an entry-level friendly role for motivated individuals.
- How does compensation work for the Customer Service Representative role at Convertros?
- You'll receive paid training at $16 USD/hour. After training, compensation shifts to $8 USD per booking, with uncapped performance-based earnings. This structure rewards high performers significantly.
- What kind of career growth can I expect as a Customer Service Representative at Convertros?
- Convertros offers structured career growth, with performance and promotion reviews every 90 days. Many leaders within the company started as BDAs, indicating a clear path for advancement based on measurable performance.
- What are the key values emphasized by Convertros for their employees?
- Convertros emphasizes values such as Drive, Hustle, Curiosity, Ownership, Transparency, and Care. Aligning with these values will help you thrive in their remote-first sales organization.
- Does Convertros offer benefits for the Customer Service Representative position?
- Yes, Convertros offers weekly performance-based pay, a fully remote global work model, structured training, real-time coaching, and transparent, merit-based promotions as key benefits.
- What technical requirements are needed for the remote Customer Service Representative role at Convertros?
- For this 100% remote role, you must have access to reliable internet and a quiet work setup to ensure productivity and professionalism during your shifts.