Building Automation Technician

Building Automation Technician

Convergint is seeking an enthusiastic, results-driven, and forward-thinking Building Automation Technician to join our team in Toronto, ON. This is a full-time position where you will provide customer and technical support for basic to complex systems.

Who You Are

You are passionate about delivering world-class service to customers, colleagues, and communities. You possess integrity, a commitment to growth, accountability, and delivering results. You seek an organization with a positive, inclusive culture that empowers individuals to be their best selves, both at work and at home. You are eager to grow with us and excel as an exceptional BAS Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity as a key to achieving this goal. Our company is built on a strong foundation of 10 Values and Beliefs that drive our unique culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting our customers’ lives and assets with the solutions we provide.

What You’ll Do

• Install, program, and test a variety of non-routine building automation systems and equipment.
• Serve as the key interface for technical support and training for customers, ensuring customer satisfaction.
• Refer complex issues to higher levels of support.
• Read blueprints, schematics, manuals, and specifications to determine installation procedures.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using electronic knowledge and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write a variety of non-routine programs for systems.
• Consult with supervisors to resolve complex problems in system operation, maintenance, and warranty work.
• Advise supervisors on customer satisfaction, product performance, installation techniques, and product improvement suggestions.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, testing, training, documentation, and ongoing support.
• Identify potential project risks, communicate them, and assist in developing strategies to minimize impact and control deviations from cost and deadlines.
• Collaborate with Project Managers and/or supervisors on project coordination, recommend quality improvements, and identify ways to enhance customer satisfaction.
• Complete accurate service reports for customers and Convergint for invoicing and job cost tracking.
• Provide technical support to end users.
• Seek technical guidance from experienced staff or vendors when needed.
• Act as a mentor to other staff members, providing guidance on testing, tuning, and adjusting equipment for optimal performance.
• Act as “our customer’s best service provider” to ensure Convergint is the customer’s first choice for service.

What You’ll Need

• Exceptional customer focus and ability to work under pressure.
• Ability to anticipate and address customer needs proactively.
• Solid technical skills and experience with electronic security systems.
• Strong programming skills and a proven ability to troubleshoot and find solutions.
• Self-starter with the ability to work independently with general supervision.
• Solid mechanical and electrical aptitude, including proficiency with hand and power tools.
• Frequent site visits required; minimal overnight travel.
• Valid driver’s license.
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational skills and ability to manage multiple service needs concurrently.
• Proficient computer skills, including MS Office (Outlook, Word, Excel).

Requirements

• Minimum of three to five years of previous BAS project experience.
• Diploma in Electronics preferred.
• Industry-specific certifications (Schneider, Distech, Alerton, Tridium, Honeywell) are a plus.

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment. We offer a variety of programs and exceptional benefits:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Fleet Vehicle
• Employer contribution to RRSP
• Work environment committed to safety
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Disability accommodations are available upon request.

Key skills/competency

• Building Automation Systems (BAS)
• System Installation
• System Programming
• System Testing
• Customer Support
• Technical Training
• Blueprint Reading
• Schematic Interpretation
• Electronics Repair
• Project Coordination