Supervisor - Compliance Operations

@ Convera

Supervisor - Compliance Operations

The Global Sanctions and Interdictions Screening team at Convera is seeking a leader to manage daily team operations. This role focuses on ensuring the screening process adheres to all requirements and Service Level Agreements (SLAs) are met, while acting as a key point of contact for escalated inquiries and internal/external stakeholders.

Key Responsibilities

• Manage daily workflows and ensure SLAs are met.
• Align team goals with company objectives and monitor performance.
• Ensure adherence to Quality Assurance standards.
• Evaluate performance and provide constructive feedback.
• Update internal documentation in line with procedural changes.
• Liaise with stakeholders on escalations and time sensitive requests.
• Resolve employee issues and disputes, promoting team development.
• Report regularly to senior management and participate in process improvements.

Required Skills & Qualifications

• Post-secondary education in Business or Finance or equivalent experience.
• Minimum 2 years in financial or shared services industries and team management.
• Ability to multi-task, work accurately, and maintain confidentiality.
• Fluency in English with strong verbal and written communication skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Excellent interpersonal, customer service, time management, and organizational skills.
• Experience in global payment processing and SWIFT network is desirable.
• Background in process improvement and waste elimination is an asset.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, Convera leverages decades of industry expertise and innovative technology to deliver smarter money movements to over 30,000 customers globally. The company prioritizes a rewarding work environment, professional growth, and diversity with employees in over 20 countries.

Benefits

• Market competitive salary with growth and development opportunities.
• Flexible hybrid schedule (2 days in office) and mixed shift hours (3:00-10:00 pm Sun-Thu).
• Generous insurance packages including health, life, and disability.
• Paid holidays, time off, and leave for significant life events.
• Paid volunteering opportunities (5 days per year).

Key skills/competency

• Compliance
• Screening
• Leadership
• Team Management
• SLA
• Process Improvement
• Quality Assurance
• Stakeholder Engagement
• Risk Management
• Communication