Senior Enterprise Technical Account Manager
Contruent
Job Overview
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Job Description
The Role
As a Senior Enterprise Technical Account Manager at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.
This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.
What You’ll Do
Strategic Customer Partnership
- Act as the primary technical point of contact for assigned enterprise accounts
- Develop deep understanding of customer objectives and environments
- Serve as a long-term technical advisor
Proactive Technical Leadership
- Own technical health of customer environments
- Conduct assessments, release planning, and best-practice reviews
- Guide architecture and configuration strategy
Escalation & Issue Leadership
- Lead resolution of complex technical issues
- Drive root cause analysis and prevention
- Maintain confidence during high-impact events
Adoption, Retention & Expansion Support
- Support renewals with technical insight
- Identify expansion opportunities
- Contribute to QBRs and executive reviews
Cross-Functional Collaboration
- Act as bridge between customers and internal teams
- Partner with Professional Services
- Share best practices
What Success Looks Like
- High customer satisfaction and executive trust
- Stable, well-adopted environments
- Successful renewals
- Expansion opportunities identified
What You Bring
- 7+ years experience in enterprise SaaS or related roles
- Previous experience using Contruent Enterprise (formerly Ares Prism)
- Experience supporting complex enterprise customers
- Project controls or capital project systems expertise
- Strong communication and executive presence
Additional Details
- Occasional domestic and international travel
- Post-sales, non-quota-carrying role supporting retention and expansion
Key skills/competency
- Technical Account Management
- Enterprise SaaS
- Customer Success
- Strategic Advising
- Project Controls
- Capital Project Systems
- Client Relationship Management
- Technical Troubleshooting
- Solution Architecture
- Cross-functional Collaboration
How to Get Hired at Contruent
- Research Contruent's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for enterprise roles: Highlight experience with complex enterprise SaaS clients and technical advisory functions.
- Showcase project controls expertise: Emphasize your knowledge of capital project systems, a key requirement for this Senior Enterprise Technical Account Manager role.
- Prepare for behavioral interviews: Practice demonstrating strong communication, executive presence, and cross-functional collaboration skills.
- Understand Contruent Enterprise: Familiarity with the Contruent platform (formerly Ares Prism) will be a significant advantage in interviews.
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