Technical Account Manager

About Contrast Security

At Contrast Security, we’re redefining how organizations protect their software at the speed of modern development. With industry-leading Application Detection and Response (ADR), we give teams the power to detect, stop and fix real threats in real time. If you're passionate about building smarter, faster, more effective security, you’ll fit right in.

We’re looking for sharp minds, fearless builders, and problem-solvers who thrive on turning complex challenges into innovative solutions.

Contrast Professional Services is on a mission to make modern software applications secure. We work closely with Security and Development teams around the world, applying our expertise with the Contrast Application Security Platform to secure the complete software development life cycle.

The Role of a Technical Account Manager at Contrast Security

Contrast Security is seeking a Technical Account Manager to own the technical relationship and delivery experience for assigned customer accounts. This role is responsible for coordinating technical activities, ensuring successful outcomes, and serving as the primary technical point of contact throughout the customer lifecycle.

The Technical Account Manager partners closely with customers, internal engineering teams, Support, and Product to ensure deployments, integrations, and ongoing technical engagements are executed effectively and aligned with customer expectations.

This role is well suited for someone who enjoys hands-on technical ownership, cross-functional coordination, and maintaining long-term customer trust.

Key Responsibilities

• Serve as the primary technical point of contact for assigned customer accounts
• Manage and coordinate customer technical engagements from onboarding through steady-state operations
• Partner with customers to understand technical requirements, environments, and success criteria
• Coordinate internal resources across Engineering, Support, Product, and Sales as needed
• Track and manage technical deliverables, milestones, and dependencies
• Facilitate technical discussions, working sessions, and status updates with customers
• Identify technical risks and issues, and drive resolution in a timely manner
• Ensure customer environments are configured according to best practices
• Support deployment, integration, and optimization of the Contrast platform
• Document customer technical details, decisions, and outcomes
• Act as a technical escalation point and advocate for customer needs internally
• Ensure a high level of customer satisfaction through consistent communication and execution

Qualifications

• 5+ years of experience in a technical customer-facing role
• Strong technical aptitude and ability to understand complex systems
• Experience coordinating cross-functional technical teams
• Excellent written and verbal communication skills
• Strong organizational skills with attention to detail
• Ability to manage multiple customer engagements simultaneously

Why Join Contrast Security?

We're transforming the way the world secures software. If you're ready to make a real impact, thrive in a fast-paced environment, and grow alongside a team of passionate professionals, we’d love to hear from you.

Apply today and help us shape the future of application security.

Key skills/competency

• Customer Relationship Management
• Application Security (AppSec)
• SDLC Security
• Technical Support
• Cross-functional Coordination
• Platform Deployment & Integration
• Risk Identification & Resolution
• Client Advocacy
• Technical Documentation
• Customer Satisfaction