Bilingual Technical Product Specialist - Truck ... @ Continental
placeMississauga, Ontario, Canada
businessOn Site
scheduleFull-time
Posted 17 days ago
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Email Hiring Manager
******* @continental.com
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Job Details
About Continental
Continental is a pioneering technology company developing sustainable and connected mobility solutions. Founded in 1871, Continental provides safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. The company operates in 55 countries and generated sales of €39.7 billion in 2024, employing around 190,000 people worldwide.
Role Overview: Bilingual Technical Product Specialist - Truck Tire
This position plays a critical role in the Canadian market by addressing product complaints, fleet concerns, technical questions and warranty issues related to truck tires. The role includes technical product service, warranty adjudication, field support, product performance monitoring, and customer service duties.
Key Responsibilities
- Support technical issues and respond to product inquiries.
- Provide technical training, presentations, and support to sales teams.
- Monitor quality assurance processes and report warranty findings.
- Advise customers on failure modes and monitor product performance.
- Travel frequently (50+%) to customer sites with sales teams.
Qualifications
- Bachelor's degree or equivalent in a relevant field.
- 2+ years experience in tire or vehicle technology (or 4+ years without degree).
- Fluency in both English and French.
- Ability to handle Commercial Vehicle Tires and equipment.
- Valid driver's license, passport and legal authorization to work in Canada.
Additional Advantages
- Customer service experience preferred.
- Knowledge of tire manufacturing, testing or failure analysis.
- Experience in Truck Tire Sales and/or R&D.
Perks
- Competitive wages and bonus structure.
- Comprehensive benefits for self and family.
- RSP contribution and flexible work environment.
Key skills/competency
- Technical Support
- Warranty Management
- Field Service
- Tire Technology
- Quality Assurance
- Customer Service
- Presentation
- Bilingual
- Product Monitoring
- Technical Training
How to Get Hired at Continental
🎯 Tips for Getting Hired
- Customize your resume: Highlight technical and bilingual expertise.
- Research Continental: Understand their mobility and sustainability vision.
- Emphasize field experience: Showcase troubleshooting and product support.
- Prepare for technical questions: Brush up on tire technology basics.
📝 Interview Preparation Advice
Technical Preparation
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Review tire technology fundamentals.
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Update technical support methodologies.
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Practice warranty system troubleshooting.
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Refresh product performance analysis skills.
Behavioral Questions
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Describe a challenging technical support scenario.
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Explain a time you resolved a warranty issue.
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Detail experiences with customer service under pressure.
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Discuss teamwork during field support assignments.
Frequently Asked Questions
What qualifications does Continental seek for the Bilingual Technical Product Specialist role?
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How important is bilingual ability for Continental's Technical Product Specialist?
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What experience is necessary for the Truck Tire Specialist position at Continental?
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How much travel is required for Continental's Truck Tire role?
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Does Continental require a specific degree for the Technical Product Specialist role?
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What technical skills are needed for the Truck Tire Specialist position?
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Can candidates without a degree apply for the Continental role?
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Is customer service experience important for the role at Continental?
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What are the work environment requirements for this role at Continental?
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How does Continental manage warranty and product complaint issues?
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