Bilingual Technical Product Specialist - Truck ...
@ Continental

Calgary, Alberta, Canada
On Site
Full-time
Posted 15 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @continental.com
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Job Details

Company Overview

Continental, founded in 1871, develops pioneering technologies and services for sustainable and connected mobility. With a presence in 55 countries and a workforce of around 190,000, the company delivers safe, efficient, intelligent and affordable solutions in various segments including car, truck, bus, two-wheel and specialty tires.

Role Overview

The Bilingual Technical Product Specialist supports the Canadian market by resolving product complaints, handling warranty issues, and providing technical support to sales. The role involves training teams on warranty processes, quality assurance monitoring, and technical field support.

Main Responsibilities

  • Resolve technical issues and monitor warranty complaints.
  • Provide technical training and presentations to sales teams.
  • Support quality assurance processes and performance monitoring.
  • Represent Continental on technical matters at customer locations.
  • Travel frequently (50+%) and offer bilingual (English & French) support.

Additional Duties

  • Consult local sales and marketing organizations on technical queries.
  • Adjudicate warranty tires and provide feedback on failure modes.
  • Support field activities related to retread and digital tire solutions.
  • Report findings into the Global Warranty system in a timely manner.

Qualifications

  • Relevant Bachelor's degree or equivalent experience (2+ years in tire/vehicle technology; 4+ years without degree).
  • Fluent in English and French.
  • Ability to handle commercial vehicle tires and related equipment.
  • Valid driver's license, passport, and legal authorization to work in Canada.
  • Home office located near an airport.

Perks

  • Competitive wages and bonus structure.
  • Comprehensive benefits for self and family.
  • RSP contribution and flexible work environment.

Key skills/competency

  • Technical Support
  • Tire Technology
  • Warranty Management
  • Quality Assurance
  • Presentation
  • Training
  • Field Support
  • Bilingual
  • Customer Service
  • Product Evaluation
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How to Get Hired at Continental

🎯 Tips for Getting Hired

  • Research Continental's culture: Understand their mission, values, and industry news.
  • Customize your resume: Highlight technical product support and bilingual skills.
  • Prepare case studies: Demonstrate your warranty and quality assurance experience.
  • Practice interview responses: Address technical and customer service scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review tire technology fundamentals
Study warranty adjudication procedures
Practice technical presentation techniques
Learn digital monitoring system operations

Behavioral Questions

Explain effective teamwork in technical issues
Describe a time you resolved warranty challenges
Discuss conflict resolution with customers
Share experience managing field support scenarios

Frequently Asked Questions