Security Operations Specialist

About Contact Energy Ltd

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power, mobile, and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better.

This Security Operations Specialist role sits within our tight‑knit Security & Infrastructure whānau — a small, high‑trust team who play a critical part in keeping Contact safe as we innovate, grow, and push into new territory. As our work expands and the demand on our security capability increases, we’re growing the team so we can keep moving boldly while protecting what matters most.

About the Security Operations Specialist role

Imagine a role where your SecOps craft doesn’t sit on the sidelines—it keeps the lights on, our data safe, and our people moving fast. You’ll be a go‑to across the business, jumping into real incidents, guiding security decisions, and helping teams build securely from the start. One day you’re unpicking a phishing campaign; the next, you’re advising on a new product or progressing vulnerability management. No two days look the same—and that’s the point.

What you’ll touch day‑to‑day includes:

• Security administration across BAU and projects—vulnerability assessment/management, approvals, and investigations
• Incident identification, investigation and response, including phishing
• Monitoring and tuning operational security systems (e.g., SIEM/SOAR)
• Contributing to reviews of business solutions, risk identification and secure‑by‑design practices
• Documentation, security awareness uplift and reporting of key security metrics

You’ll get great exposure across the business, not just a single dashboard. And because Contact backs growth, we’ll support training on the tools we use (MS Sentinel, Netskope, CrowdStrike) or close equivalents—bring the mindset and fundamentals, and we’ll help with the rest.

You’ll join our Security & Infrastructure whānau, reporting into the Chapter Lead – Security & Network Operations, in a team that trusts you to run with things—no micromanagement. The work is genuinely flexible (remote‑friendly) and there’s no on‑call/rostered weekends.

About You

You’re a curious, pragmatic Security Operator who enjoys variety, learns quickly and communicates clearly. You’re just as happy getting stuck into the “basics” as you are advising on risks—comfortable working independently and collaborating across squads.

We’re ideally looking for:

• ~2–3+ years’ experience in Security Operations (or adjacent IT with strong SecOps exposure)
• Solid grasp of security principles and practices; familiarity with SIEM/SOAR environments
• Ability to break down complex ideas and build trusted relationships
• Integrity and high personal/professional standards

Bonus points for (we’ll train to fill gaps):

• Exposure to MS Sentinel, Netskope, CrowdStrike (or similar)
• Professional certifications (Security+, CISSP, GIAC, or similar)
• Broad knowledge across networks, cloud, APIs, web/app security, firewalls, crypto, incident management
• Understanding of agile ways of working (Scrum/Kanban/Lean)

How We’ll Set You Up For Success

• Training and certifications where relevant; conferences like Kawaiicon/CHCON when valuable
• Autonomy with support—space to improve processes and shape how we do SecOps at Contact

We support our people to work how, where and when works the best. This role would be best placed in Wellington, Tauranga or Auckland; however this role can be fully remote, and we’re open to applications from all over Aotearoa.

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more!

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

Key skills/competency

• Security Operations
• Incident Response
• Vulnerability Management
• SIEM/SOAR
• Phishing Investigations
• Risk Identification
• Secure-by-Design
• Security Administration
• Cloud Security
• Agile Methodologies